Viktoriia Bybyk
Etobicoke,Canada
Summary
Strategic in financial management, thrive on maximizing productivity and efficiency in task completion. Skilled in budgeting, risk assessment, and strategic planning. Excel at communication, problem-solving, and leadership, ensuring seamless operations and team synergy.
Overview
7
7
years of professional experience
Work History
Branch Manager
RBC
07.2023 - Current
- Ensuring high employee engagement through talent management, development and career planning
- Delivering results through strong sales management routines and coaching ability
- Inspire, orchestrate and pioneer superior retailing excellence to deliver a memorable client experience
- Coaching my team on client advice and education, problem resolution and prevention at first point of contact, and advocate for digital enablement and multichannel usage
- Leveraging partners to establish both internal and external working relationships to support business objectives
- Addressing local community needs through appropriate recruitment and management practices
Assistant Branch Manager
RBC
10.2022 - 06.2023
- Motivated and coached a high performing team of advisors in a dynamic, high-volume, and rewarding marketplace with established and achieved team objectives
- Coached my team to increase skills and capabilities to maximize sales and referrals opportunities
- Enabled digital education and usage
- Promoted problem resolution at first point of contact
- Shared common goals, purpose, vision, and values with RBC partners, built relationships and encourage collaboration across all roles
- Supported ongoing development of my team through consistent sales routines to ensure a high level of employee capability and engagement
Associate Financial Advisor
CIBC
07.2021 - 10.2022
- Managed a portfolio of mortgage clients, focused on deepening the client relationship
- Helped clients to achieve their financial goals by providing with personalized solutions
- Created relationships by networking with clients’ families and friends to uncover opportunities and refer to appropriate partners
- Utilized knowledge of retail products
- Planned daily and weekly activities, multi-tasking and prioritize to meet deadlines
- Participated in community and banking center events such as Ukrainian festival and Run for the Cure
- Effectively trained new team members (CSR and FSR)
- Branch back-up
Senior Financial Service Representative, Investment
CIBC
11.2020 - 06.2021
- Financial Service Representative (CIBC) January 2019 – November 2020 - Was meeting with client, building relationships, understanding their goals and recommending the right products and solutions that will enable their financial success
- Was processing abilities and extensive knowledge of secured lending application such as new purchases, refinances, porting, mortgage renewals
- Was utilizing knowledge of retail products, investment such as TFSAs, RRIFs, RRSPs, GICs, Mutual Funds, self-directed brokerage accounts, personal and business chequing and savings accounts, unsecured lending such as line of credits and loans, overdrafts, credit cards, safety deposit boxes, POAs and estate processing
- Was advising clients on solutions and providing them a forward-looking financial plan based on their goals, objectives, resources, time horizon, risk tolerance and preferences
- Was handling customer inquiries and complaints efficiently in a timely manner and escalate where necessary to maintain excellent and productive client’s relationship
Customer Service Representative (back up head teller)
CIBC
10.2017 - 01.2019
- Customer oriented and ability to adapt to different types of clients
- Handled customer complaints and provided appropriate solutions and alternatives
- Processed customer’s transactions accurately
- Built sustainable relationships and trust with customers through open and interactive communication
- Contributed to team effort by accomplished related results as needed
- Assisted and performed head teller duties, ordered and shipped cash - Trained new employees
Education
Executive MBA -
University of Ottawa, Telfer
06.2026
Branch Compliance Officer’s Course -
11.2022
Canadian Investment Funds -
11.2018
Pediatrician -
Medical Academy of Poltava
01.2013
Skills
- Ability to meet tight deadlines
- Quality of work
- Financial management
- Interpersonal skills
- Customer service
- Conflict resolution
- Knowledge of retail banking products
- Ability to learn new procedures
- Willingness to be trained
- Risk management
- Business compliance
- Strategic planning
- Organizational skills
- Complex Problem-solving
- Recruiting and interviewing
- Performance evaluations
- Expectation setting
Languages
- English
- Ukrainian
- Russian
Languages
English
Full Professional
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
Timeline
Branch Manager
RBC
07.2023 - Current
Assistant Branch Manager
RBC
10.2022 - 06.2023
Associate Financial Advisor
CIBC
07.2021 - 10.2022
Senior Financial Service Representative, Investment
CIBC
11.2020 - 06.2021
Customer Service Representative (back up head teller)
CIBC
10.2017 - 01.2019
Executive MBA -
University of Ottawa, Telfer
Branch Compliance Officer’s Course -
Canadian Investment Funds -
Pediatrician -
Medical Academy of Poltava
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