Viktor Vilotijevic
Los Angeles
Summary
Young professional successful at working in high-volume environments to meet challenging sales, service and quality objectives. Highly effective at learning new items quickly and dealing with all types of customer requests in an efficient and courteous manner. Creative problem-solver skilled in time management and preparatory work. More than ten years of experience in fine dining.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Baar Baar
05.2024 - Current
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Lead Server
Hearts & Flame
09.2022 - 07.2024
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
Server
Manuela
06.2021 - 10.2022
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Asterid
03.2022 - 08.2022
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Education
Master of Arts - Media Studies
University of Virginia
Annandale, VA11-2016
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- High volume dining
- Team collaboration
- Suggestive selling
- Menu item recommendation
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- ServSafe Alcohol Certification - National Restaurant Association.
Languages
English
Native or Bilingual
Spanish
Professional Working
Serbian
Native or Bilingual
Timeline
Server
Baar Baar
05.2024 - Current
Lead Server
Hearts & Flame
09.2022 - 07.2024
Server
Asterid
03.2022 - 08.2022
Server
Manuela
06.2021 - 10.2022
Master of Arts - Media Studies
University of Virginia
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