Summary
Overview
Work History
Education
Skills
Languages
Timeline
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VIKRANT SINGH CHOUDHARY

Kitchener,ON

Summary

Hardworking and passionate employee ready to utilize my skill and passion to further the mission of a company. Technologically adept, offering experience with many social media platforms, office technology programs, and advanced technical skills. Familiar with MacOS and IOS as working on them since 2 years and bringing forth a positive attitude, willingness, and motivation to learn new programs. Efficient in both the language with diploma of B2 DELF confirming my skills in French language.

Overview

3
3
years of professional experience

Work History

Technical support

Sheridan college (Davis-Campus)
04.2022 - 01.2025
  • Provided tier 1 and tier 2 support for students, resolving issues related to [software/hardware/technology].
  • Guided customers through diagnostic steps over the phone, email, and remote desktop sessions.
  • Reduced response times through efficient troubleshooting methods and follow-ups.
  • Maintained a customer satisfaction rate of 100% by ensuring timely and effective solutions.
  • Collaborated with team members to resolve escalated issues and provide feedback for service improvement.

Kitchen Manager

Montana Bar and Grill
09.2022 - 01.2024
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Customer Service Representative

Antil Transport
09.2021 - 09.2022
  • Answering 30+ inbound calls in a friendly and courteous manner.
  • Discussing billing or technical issues with a customer, researching the issues, and providing the appropriate solutions.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Developed and maintained courteous and effective working relationships.

Education

Diploma - Software Engineering Technician

Sheridan College
Brampton, ON
04.2022

Skills

  • Proficient in troubleshooting hardware and software issues (eg, iOS/macOS, Windows)
  • Excellent communication skills for both technical and non-technical users
  • Familiar with CRM systems and ticketing platforms (eg, Zendesk, ServiceNow)
  • Strong problem-solving abilities with a focus on customer satisfaction
  • Ability to work in high-pressure environments and meet service targets
  • Time management and multitasking skills
  • Deliver expert customer experiences…with a smile

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Kitchen Manager

Montana Bar and Grill
09.2022 - 01.2024

Technical support

Sheridan college (Davis-Campus)
04.2022 - 01.2025

Customer Service Representative

Antil Transport
09.2021 - 09.2022

Diploma - Software Engineering Technician

Sheridan College

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VIKRANT SINGH CHOUDHARY