Vikrant Saini
Bradford,Ontario
Summary
With a proven track record of 9+ years of experience in IT field, I excel in deploying and supporting critical IT infrastructure, leveraging skills in VMware, vSphere, and exceptional problem-solving abilities. My expertise in automating deployments and enhancing system performance has significantly contributed to project successes, demonstrating a strong blend of technical proficiency and customer service acumen.
Overview
9
9
years of professional experience
6
6
Certification
Work History
IT Application Support and Deployment Specialist
Loblaw Companies Limited
Mississauga, Ontario
11.2021 - 10.2024
- Responsible for supporting nationwide pharmacy systems, including HealthWatch, Kroll, and a variety of cloud-based applications.
- Work closely with various teams to deploy, troubleshoot, and optimize critical infrastructure and pharmacy application systems.
- Responsible for gathering business and stakeholder requirements, establishing priorities, creating Gantt charts, and developing business plans in Confluence.
- Act as a key resource in the exchange of technical information for project teams and stakeholders.
- Help Dev teams in creating automated procedures to deploy code in test and production environments using self-serve tools in GitLab.
- Monitor system performance, troubleshoot issues, and ensure reliable access to data and resources.
- Document system configurations, updates, releases, and procedures.
- Monitor store performance and metrics using Dynatrace and Splunk.
- Create schedules and procedures to deploy in production stores using Ansible pipelines.
- Work with the Change Management team and attend CAB meetings to discuss changes created in ServiceNow.
- Modify and write Bash shell scripts, and automate the process of software deployments in a Linux environment; fetch logs with scripts as per the deployment.
- Coordinate and provide significant input to resolve deployment, execution, and application issues.
- Read and interpret the logs to find the issue or impact in Linux, and resolve it in a timely manner.
- Check permission, backup, storage, and network issues in Linux and Windows servers.
- A Canadian retailer encompasses corporate and franchise supermarkets operating under 22 regional and market-segment banners (including Loblaws), as well as pharmacies, banking, and apparel.
Web and Server Administrator (Consultant)
Carbon6 Technologies
New York, USA
07.2021 - 10.2021
- Maintain and set up web hosts and DNS configuration for WordPress, HostGator, Netfirms, and Webflow.
- Configuration for user access, establishing news and mail servers, and connecting databases and other back-end components to the various cloud providers, such as AWS, Azure, Inmotion, OVH, and Digital Ocean.
- Setting up the configuration of the web and application servers for upgrades and optimizations.
- Consolidating the Amazon SaaS Ecosystem for Amazon Sellers.
Technical Support Specialist-Software Deployments
BFG Enterprise Services
Markham, Ontario
06.2017 - 10.2021
- Develop and maintain cooperative and collaborative relationships with networking, storage, software deployment, and project management teams.
- Execute and monitor deployments on production Linux servers, testing applications (HealthWatch), and troubleshoot issues using the PAF deployment console and PAF web monitoring tools.
- Experience with working in a strict timeframe to complete the projects.
- Working on a hardware replacement project, such as pin pads (Moneris to Global Payments), and physical POS lanes to VPOS.
- Working on VMware vSphere for the configuration and live migration of virtual machines to new servers.
- Virtualization project migration from physical to virtual servers.
- Build new physical hosts, and VMs in a VM cluster environment for new deployment and flips.
- Install, configure, and upgrade operating systems using standard business and administrative packages.
- Backup and create new SQL databases for maintenance and new server setups.
- Working with Dell storage devices and the configuration of iSCSI on Dell storage.
- Deployment of Windows and Linux servers in a virtual environment.
- Troubleshoot problems with POS, computer systems, including hardware, software, and network issues.
- Ensure all incidents are properly logged, triaged, routed, escalated, and closed in accordance with pre-determined service levels and incident management processes.
- Assist with planning, design, research, and acquisition of new and upgraded hardware and software systems.
- IT company providing end-to-end hardware and software solutions to its clients, along with customer support, to improve productivity.
IT Service Technician
Kalex Equipment Services
Scarborough, Ontario
06.2015 - 05.2017
- Building the server from RAID levels (0, 1, 5).
- Configuration of IBM M5 servers and IMM configuration using CMD.
- Installation of Windows Server 2012 on the host machine and creating VMs in Hyper-V.
- Hyper-V VLAN switching and installing operating systems according to client demand.
- Installation of web server (IIS), email server (Exchange, Squirrel Mail, Qmail), firewalls (Fortinet), databases (SQL Server), Active Directory setup, file shares, and print servers (HP, Linksys).
- Installation of the Cisco switch and configuration of the MOXA NPort 5110 serial-to-Ethernet modem.
- Installing POS terminals at client sites, and troubleshooting.
- Configuration of VoIP phones, access points, and connecting them to the switch modules.
- Configure Cisco and HP network devices (routers and switches).
- Create a VPN tunnel on Cisco routers for troubleshooting and security.
- A service, POS equipment, and IT legacy equipment provider that provides IT support and consulting to various customers in industries such as retail, healthcare, and hospitality.
- Maintained accurate records of service calls, repairs, and parts used.
- Replaced worn or damaged parts with OEM replacements as necessary.
Junior System Administrator
Artworld Web Solutions Pvt. Ltd
Chandigarh, INDIA
11.2012 - 02.2013
- Managed company/client servers, daily backups, and uploaded projects to servers.
- Installed, configured, and hosted the Apache web server.
- Created policies to grant access for developers, clients, and other application users.
- Troubleshoot server and PC hardware components, and peripherals.
- Analyzed system logs, identified potential system issues.
Education
Computer Systems Technology- Networking - Computer Networking
Centennial College
Toronto, ON04-2015
Bachelor of Science - Computer Science Engineering
Punjab Technical University
07-2012
Skills
- VLAN
- VPN
- Hypervisor
- VMware
- vCenter
- VCSA
- ESXi
- vSphere
- VxRails
- Active Directory
- Backup and restore
- Routing protocols
- ARP
- IBM and Dell server configurations
- Windows Server 2008, 2012
- SQL Server
- Apache
- IIS
- E-mail servers
- Windows 11, 10
- Linux distros (SUSE, Red Hat, CentOS, Ubuntu, BackTrack)
- MS Outlook
- Computer skills
- MS Visio
- MS Office
- Google Suite
- Troubleshooting network and server issues
- Customer service
- Decision-making
Certification
- MCSE- Cloud Platform and Infrastructure & Server Infrastructure Certified, 2016
- MCSA- Windows Server 2012 Certified, 2016
- Microsoft Certified Professional, 2016
- CCNP- Routing and Switching Certified, 2016
- CCNA Cisco Certified Network Associate, 2012
- RedHat (RHCSA and RHCE) Certified, 2012
Languages
Punjabi
Native language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
IT Application Support and Deployment Specialist
Loblaw Companies Limited
11.2021 - 10.2024
Web and Server Administrator (Consultant)
Carbon6 Technologies
07.2021 - 10.2021
Technical Support Specialist-Software Deployments
BFG Enterprise Services
06.2017 - 10.2021
IT Service Technician
Kalex Equipment Services
06.2015 - 05.2017
Junior System Administrator
Artworld Web Solutions Pvt. Ltd
11.2012 - 02.2013
Computer Systems Technology- Networking - Computer Networking
Centennial College
Bachelor of Science - Computer Science Engineering
Punjab Technical University
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