Vikrant Rajaratnam
Toronto,ON
Summary
Dynamic professional with extensive experience in reservations and customer service. Skilled in problem-solving, team supervision, and performance reporting. Seeking to leverage expertise in operational efficiency to drive exceptional client satisfaction and departmental success. Results-driven customer service agent with expertise in performance reporting and staff training. Known for adaptability and strong problem-solving skills, contributing to improved customer satisfaction and operational efficiency in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
Avis Car Rental
1910 Yonge Street,Toronto,ON,M4S1Z5, Ontario
07.2025 - Current
Customer Service Agent
Avis Budget car rental
10619 Yonge Street,RICHMOND HILL,ON,L4C3C5, Ontario
05.2023 - Current
Store Supervisor
Circle K
Toronto, Ontario
09.2022 - 04.2023
CSR Customer service rep
Circle K
Toronto, Ontario
06.2021 - 08.2022
Assistant Manager Sales
Kia Motors Sri lanka
Colombo,Sri lanka , Western
02.2020 - 03.2021
- Assist in planning, directing, and overseeing the day-to-day operations of the sales department to achieve monthly and annual sales targets.
Supervise and coordinate the work of sales executives and showroom staff, ensuring high performance and adherence to company policies and standards.
Analyze market trends, competitor activities, and consumer preferences to identify opportunities and develop effective sales strategies.
Support management in determining vehicle models, accessories, and services to be promoted, and assist in implementing competitive pricing and financing policies.
Liaise and negotiate with suppliers and third-party partners to ensure timely availability of vehicles and promotional materials.
Contribute to the development and execution of marketing and promotional campaigns aimed at increasing brand visibility and sales growth.
Assist in preparing sales forecasts, managing departmental budgets, and monitoring revenue performance.
Ensure superior customer experience by addressing inquiries, handling escalations, and implementing measures to enhance service quality.
Participate in recruitment, training, and ongoing development of sales staff to maintain a motivated and skilled workforce.
Management Trainee
Colonial Motors
Colombo,Sri lanka , Western
11.2019 - 01.2020
Marketing Trainee
Maruthi Agency
Colombo,Sri lanka , Western
09.2018 - 06.2019
Education
Ontario College Graduate Certificate - Esports Marketing
Seneca College of Applied Arts And Technology
North York08-2022
Ontario College Graduate Certificate - International Business Management
Seneca College of Applied Arts And Technology
North York05-2021
Bachelor of Business -
Edith Cowan University
Perth,Australia 03-2020
Certificate IV Foundation Program -
Australian College of Business And Technology
Colombo,Sri Lanka 06-2016
Secondary School Education -
The Velammal International School
Chennai,India 12-2014
Skills
- Reservation management
- Vehicle booking
- Customer relationship management
- Performance reporting
- Staff training
- Customer service
Languages
English
Full Professional
Tamil
Full Professional
Timeline
Customer Service Agent
Avis Car Rental
07.2025 - Current
Customer Service Agent
Avis Budget car rental
05.2023 - Current
Store Supervisor
Circle K
09.2022 - 04.2023
CSR Customer service rep
Circle K
06.2021 - 08.2022
Assistant Manager Sales
Kia Motors Sri lanka
02.2020 - 03.2021
Management Trainee
Colonial Motors
11.2019 - 01.2020
Marketing Trainee
Maruthi Agency
09.2018 - 06.2019
Ontario College Graduate Certificate - Esports Marketing
Seneca College of Applied Arts And Technology
Ontario College Graduate Certificate - International Business Management
Seneca College of Applied Arts And Technology
Bachelor of Business -
Edith Cowan University
Certificate IV Foundation Program -
Australian College of Business And Technology
Secondary School Education -
The Velammal International School