Summary
Overview
Work History
Education
Skills
Languages
Certification
Websites
Timeline
Hi, I’m

Vikrant Patel

Niagara Falls,ON

Summary

Highly-motivated professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
years of professional experience
1
Certification

Work History

Amazon
Toronto, ON

Operations Assistant
06.2020 - Current

Job overview

  • Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties and communicating with internal and external suppliers
  • Escalates barriers to Operations leaders
  • Drives and executes standard work in the areas of Safety, Quality and Productivity to meet daily operational goals.

Engagement Coordinator
01.2022

Job overview

  • Acting as a frontline HR representative for the station, leading station engagement activities, auditing time cards, Assist with New Hire Onboarding, creating reports and assisting operations with research and analyzing of trends with attrition, attendance, and roster management.

Regina Exhibition Association Limited
Regina, SK

Banquets & Catering Ops Supervisor
08.2018 - 01.2020

Job overview

  • Responsible for ensuring client needs are met and are completed in the utmost professional and courteous manner by engaging staff to demonstrate a positive work ethic by creating a positive work environment in the Banquets/ catering unit.

The Chopped Leaf
Regina, SK

Assistant Manager
06.2015 - 08.2018

Job overview

  • Observe and evaluate staff and work procedures to ensure quality standards and service, create detailed reports on weekly, monthly and annual revenues and expenses, control operational costs and identify measures to cut waste, implement policies and protocols that will maintain a successful restaurant operation.

Hornblower Niagara Cruises
Niagara Falls, ON

Guest Service Attendant
05.2014 - 11.2014

Job overview

  • On-board Bartending, taking beverage orders from customers or wait staff and serving drinks as requested, paying extreme attention to detail, providing a positive and friendly guest experience by interacting with Guests.

Oberoi Flight Catering Services
Mumbai, India

Operations Supervisor
08.2012 - 08.2013

Job overview

  • Perform ground as well as on board operations, cater to six Domestic flights daily, maintaining on-time operations, responsible for coordinating flight delivery assignments and ensuring kitchen departure times are being met.

Education

Niagara College

Post-Graduate from Hospitality & Tourism Management
06.2014

University Overview

University of Mumbai

Bachelors of Science from Hospitality Studies
04.2012

University Overview

Skills

  • Operations Management
  • Strong Communication
  • People Management
  • Microsoft Office
  • Critical Thinking
  • Teamwork
  • Strong Problem Solver
  • Customer Service
  • Positive Attitude
  • Inventory Replenishment
  • Self-Motivation
  • Employee Scheduling
  • Onboarding and Orientation
  • Project Planning

Languages

English
Full Professional
Hindi
Native/ Bilingual
Gujarati
Full Professional
Marathi
Full Professional

Certification

  • Certified Lean Six Sigma Green Belt, Six Sigma Global Institute - 2021

Websites

Timeline

Engagement Coordinator
01.2022
Operations Assistant
Amazon
06.2020 - Current
Banquets & Catering Ops Supervisor
Regina Exhibition Association Limited
08.2018 - 01.2020
Assistant Manager
The Chopped Leaf
06.2015 - 08.2018
Guest Service Attendant
Hornblower Niagara Cruises
05.2014 - 11.2014
Operations Supervisor
Oberoi Flight Catering Services
08.2012 - 08.2013
Niagara College
Post-Graduate from Hospitality & Tourism Management
University of Mumbai
Bachelors of Science from Hospitality Studies

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Vikrant Patel