Vikrant Patel
Niagara Falls,ON
Summary
I am a highly motivated professional who thrives on new challenges. My strong work ethic and adaptability allow me to excel in various work conditions. Additionally, my exceptional interpersonal skills and ability to quickly master new skills are among my top attributes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Atria Retirement Canada
Hamilton, ON
09.2023 - Current
- Actively participate in “in-house” sales activities including prospective resident tours and special events.
- Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff.
- Establish and mange labor and supplies budget and expenses.
- Manage schedules in accordance to resident census and budgets, and control overtime within prescribed standards.
- Work closely with Executive Chef and General Manager/Executive Director to keep residents satisfied with food, service, dining programs, and housekeeping services.
- Provide quality and compliance leadership. Responsible for supporting building inspections, quality checks of housekeeping, kitchen, and dining room, and ensure all life/safety rules are followed.
Operations Assistant
Amazon
Toronto, ON
06.2020 - 06.2023
- Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties and communicating with internal and external suppliers.
- Escalate barriers to Operations leaders.
- Drive and execute standard work in the areas of Safety, Quality and Productivity to meet daily operational goals.
HRBP (Seasonal Support)
Amazon
Toronto, ON
07.2022 - 12.2022
- Acting as a frontline HR representative for the station, leading station engagement activities, auditing time cards, Assist with New Hire Onboarding, creating reports and assisting operations with research and analyzing of trends with attrition, attendance, and roster management.
Banquets & Catering Ops Supervisor
Regina Exhibition Association Limited
Regina, SK
08.2018 - 01.2020
- Responsible for ensuring client needs are met and are completed in the utmost professional and courteous manner by engaging staff to demonstrate a positive work ethic by creating a positive work environment in the Banquets/ catering unit.
Assistant Manager
The Chopped Leaf
Regina, SK
06.2015 - 08.2018
- Observe and evaluate staff and work procedures to ensure quality standards and service, create detailed reports on weekly, monthly and annual revenues and expenses, control operational costs and identify measures to cut waste, implement policies and protocols that will maintain a successful restaurant operation.
Guest Service Attendant
Hornblower Niagara Cruises
Niagara Falls, ON
05.2014 - 11.2014
- On-board Bartending, taking beverage orders from customers or wait staff and serving drinks as requested, paying extreme attention to detail, providing a positive and friendly guest experience by interacting with Guests.
Operations Supervisor
Oberoi Flight Catering Services
Mumbai
08.2012 - 08.2013
- Perform ground as well as on board operations, cater to six Domestic flights daily, maintaining on-time operations, responsible for coordinating flight delivery assignments and ensuring kitchen departure times are being met.
Education
Post-Graduate in Hospitality & Tourism Management -
Niagara College
Niagara Falls, ON02.2015
Bachelor of Science in Hospitality Studies -
University of Mumbai
Mumbai, IndiaSkills
- Operations Management
- Process Improvement
- Budgeting and cost control
- Employee Scheduling
- Onboarding and Orientation
- Project Planning
- Training and development
- Financial Reporting
- Inventory Control
- Microsoft Office
- Critical Thinking
- Teamwork
- Strong Problem Solver
Certification
- Certified Lean Six Sigma Green Belt, Six Sigma Global Institute, 2021
Languages
English
Full Professional
Hindi
Native/ Bilingual
Timeline
Assistant General Manager
Atria Retirement Canada
09.2023 - Current
HRBP (Seasonal Support)
Amazon
07.2022 - 12.2022
Operations Assistant
Amazon
06.2020 - 06.2023
Banquets & Catering Ops Supervisor
Regina Exhibition Association Limited
08.2018 - 01.2020
Assistant Manager
The Chopped Leaf
06.2015 - 08.2018
Guest Service Attendant
Hornblower Niagara Cruises
05.2014 - 11.2014
Operations Supervisor
Oberoi Flight Catering Services
08.2012 - 08.2013
Post-Graduate in Hospitality & Tourism Management -
Niagara College
Bachelor of Science in Hospitality Studies -
University of Mumbai
- Certified Lean Six Sigma Green Belt, Six Sigma Global Institute, 2021
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