Ramanjot Gill
Surrey,British Columbia
Summary
Dynamic General Manager with a proven track record in implementing strategic initiatives that enhance profitability and drive sales. Renowned for excellence in operations management and customer care, consistently achieving top performance metrics. Skilled in motivating and developing team members to excel in competitive environments, fostering a culture of success and high performance. Aiming to leverage expertise to further optimize organizational growth and operational efficiency. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Iron Nation Fitness
Surrey, British Columbia
01.2024 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Operations Administrator
FedEx Express
Delta, British Columbia
08.2023 - Current
- Monitored customer service operations to ensure quality standards were met.
- Initiated and maintained relationships with vendors, customers, and other stakeholders.
- Developed weekly reports on operational performance metrics.
- Conducted regular reviews of operational systems and identified areas for improvement.
- Resolved escalated customer complaints in accordance with established guidelines.
- Assisted with the implementation of new technologies into existing operational workflows.
- Fielded phone calls from customers and answered diverse questions.
- Analyzed main operations practices and offered suggestions that improved productivity.
- Trained, mentored and motivated employees to maximize team productivity.
Operations Manager
FedEx Ground
Delta, BC
10.2021 - 11.2022
- Implemented policies and standard operating procedures and managed quality, customer service, and logistics
- Motivated and evaluated personnel for performance improvement and goal achievement
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees
- Increased productivity through cross-training and thorough training of both current employees and new hires
- Handled departmental scheduling to maintain proper staffing for shifts.
- Monitored and improved efficiency of processes, team performance, and customer service.
Package Handler
FedEx Ground
Delta, BC
06.2018 - 09.2021
- Sorted packages to appropriate slide, line, or belt for final distribution
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Assisted in loading delivery trucks with prepared packages.
Restaurant Server
Tasty Indian Bistro
Delta, BC
10.2019 - 06.2020
- Cleared tables to maintain high turnover rate and minimize wait times
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service
- Followed safety and sanitation guidelines in accordance with local health regulations.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Sales Associate
Guru Bazaar
Surrey, BC
03.2018 - 07.2019
- Helped customers find specific products, answered questions, and offered product advice
- Engaged customers in friendly, professional dialogue to determine needs
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Education
Bachelor of Science: Health Sciences -
Kwantlen Polytechnic University
09.2025
Skills
- Customer Service
- Customer Needs Assessment
- Sales Goals Attainment
- Sales Development
- Excellent Communication Skills
- Outgoing Personality
- Team Player Mentality
- Microsoft Office
- Goal Setting
- Process Improvement Strategies
- Problem-Solving
- Team Leadership
- Planning and Implementation
Certification
- Standard First Aid CPR-C-AED
- Personal Trainer, ISSA, 2023
Hobbies And Interests
- English, Native/ Bilingual
- Punjabi, Native/ Bilingual
- Hindi, Full Professional
- Urdu, Limited
Timeline
General Manager
Iron Nation Fitness
01.2024 - Current
Operations Administrator
FedEx Express
08.2023 - Current
Operations Manager
FedEx Ground
10.2021 - 11.2022
Restaurant Server
Tasty Indian Bistro
10.2019 - 06.2020
Package Handler
FedEx Ground
06.2018 - 09.2021
Sales Associate
Guru Bazaar
03.2018 - 07.2019
Bachelor of Science: Health Sciences -
Kwantlen Polytechnic University
- Standard First Aid CPR-C-AED
- Personal Trainer, ISSA, 2023
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