Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vikrant Garg

Fredericton

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

3
3
years of professional experience

Work History

Team Member

McDonald
06.2024 - Current
  • Built and maintained working relationships with peers and upper management.
  • Identified opportunities for process improvements within the department.
  • Assisted customers with product selection and ordering process.
  • Maintaining all machines in the restaurant.

Customer Service Representative

Pride Group Enterprises
06.2023 - 02.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates, and positive feedback from clients.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Welding Machine Operator

Feraucia
09.2022 - 03.2023
  • Maintained a safe working environment by adhering to safety policies and procedures at all times.
  • Set up equipment and welded parts according to welding chart specifications and type.
  • Determined welding strategies using metallurgy knowledge, geometry, and welding techniques.
  • Operate manual or semi-automatic welding equipment to fuse metal segments using processes such as MIG and MAG welding, TIG welding, and plasma arc cutting.

Education

Post Graduate Diploma - Supply Chain Management - Global Logistics

Lambton College of Applied Arts And Technology
Toronto, ON
08-2022

Bachelor in Commerce - Accounting And Finance

Sri Aurobindo College of Commerce
07-2018

Skills

  • Complaint resolution
  • Complaint handling
  • Customer service
  • Customer education
  • Maintenance
  • Computer proficiency
  • Shipping and logistics
  • Strong teamwork
  • Task prioritization

Languages

English
Professional

Timeline

Team Member

McDonald
06.2024 - Current

Customer Service Representative

Pride Group Enterprises
06.2023 - 02.2024

Welding Machine Operator

Feraucia
09.2022 - 03.2023

Bachelor in Commerce - Accounting And Finance

Sri Aurobindo College of Commerce

Post Graduate Diploma - Supply Chain Management - Global Logistics

Lambton College of Applied Arts And Technology

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Vikrant Garg