Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amritpal Singh

1433 Astrella Crescent,ON

Summary

Strategically-minded and highly communicative IT support specialist with 3+ years of experience in Service desk, Application support and Networking roles. Versed in technical troubleshooting of application access, networking topologies, and client support. Additional skills include a strong complex problem-solving ability, excellent verbal and written communication, and de-escalating difficult customer situations.

Overview

9
9
years of professional experience

Work History

Programmer Analyst

Cognizant
09.2022 - Current
  • Identified causes of issues within applications of BMO and worked with L3 escalation, NOC and SOC teams.
  • Provided 24/7 support for web and client-based applications, file, and data feeds and batch processes to prevent impact to business.
  • Provided support for Airwatch, Outlook, Lotus Notes, FIS applications,Cisco.
  • Monitoring LoanIQ LS2 batch and escalating errors to support via Snow.
  • Provided service request support for password and account lockouts using windows AD.
  • Running UNIX scripts and checking Logs on remote servers using CyberArk.
  • Provisioned Software push requests via SCCM.
  • Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.

Business Technical Specialist

Rogers
01.2022 - 09.2022
  • Experienced in supporting Network routers, switches, wireless access points, and network servers for enterprises.
  • Performed escalation assistance and guidance for Level 1 support specialists.
  • Troubleshoot and support CISCO equipment and implement patches on CISCO devices requested by clients.
  • Ensure all client interactions are thoroughly documented on salesforce and escalate to level 3 support when needed.
  • Responsible for configuration, management, and analyzing IP Access network elements and technology platforms.
  • Provided service request support for password and account lockout for Rogers yahoo email.
  • Troubleshoot VPN network connectivity to ensure all systems are able to access files on client-server.

Department Operations Manager

Loblaws
07.2020 - 10.2021
  • Devised processes to boost business success and increase profit levels BOSS techniques.
  • Prepared detailed reports to review sales and inventory data, and supported shrink minimization by 57% using SAP.
  • Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Coordinated resolutions for more than 50 daily customer inquiries while consistently achieving performance targets.

System Support Analyst

Axtria
05.2016 - 06.2017
  • Ensure all computers are updated with latest security patches.
  • Integrated IT Support to cut down on trouble tickets to 35% by Phone call, email or JIRA ticketing system.
  • Provide support to android and iOS devices using Mobile Device Management.
  • Ensure configuration, troubleshooting and maintenance of Skype Room System for meeting room
  • Responsible for creating new user accounts, maintain mailboxes in AD and Exchange.
  • Managed deployment of operating systems to workstations including new system setups, antivirus, re-imaging of existing windows machines.
  • Order and maintain IT hardware inventory ( laptops, desktops, tablets, monitors and cellphones)
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.

IT Technical Analyst

Ink web Solutions
01.2015 - 06.2015
  • Ensured antivirus is installed and updated on all computers
  • Troubleshoot network connectivity to ensure all systems are able to access files on the server and can use the printer.
  • Install and test software on the latest Windows operating system to ensure functionality before deploying it on all computers.
  • Verified server continuity being backed up on NAS device.
  • Provisioned AD accounts on behalf of clients.

Education

Post Graduate Certificate - Cybersecurity And Computer Forensics

Lambton College of Applied Arts And Technology
Mississauga, ON
04.2019

Bachelor of Engineering - Computer Science Engineering

Chandigarh University
Mohali, Punjab
06.2016

Skills

  • Programming Language: C, C#,C
  • Web Technologies: HTML, CSS, JS
  • Database: SQL, MySQL, SQL Server
  • Networking: Cisco Meraki, Umbrella, Splunk, Cradlepoint
  • Application: FIS/CMSe/XAA, O365, Sharepoint, TPSS, Host/TPX, Netoxygen, Genesys , LoanIQ
  • Network Security: Firewalls, IDS/IPS, VPNs, Network Segmentation, SIEM
  • Security Knowledge: Mitigating Attacks (DDOS, SQL- Injection, Session-Hijacking, Man in the Middle)
  • Tools: MATLAB, Wireshark, Kali Linux, TCP-DUMP, John the Ripper, N-map, Air crack- NG

Timeline

Programmer Analyst

Cognizant
09.2022 - Current

Business Technical Specialist

Rogers
01.2022 - 09.2022

Department Operations Manager

Loblaws
07.2020 - 10.2021

System Support Analyst

Axtria
05.2016 - 06.2017

IT Technical Analyst

Ink web Solutions
01.2015 - 06.2015

Post Graduate Certificate - Cybersecurity And Computer Forensics

Lambton College of Applied Arts And Technology

Bachelor of Engineering - Computer Science Engineering

Chandigarh University

Similar Profiles

CREATE PROFILE
Amritpal Singh