Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Vikram Singh

Surrey

Summary

Dynamic leader with over 11 years of experience in preparing and serving a diverse range of foods, consistently driving teams to exceed customer expectations in high-volume environments. Expertise in maintaining strong quality standards and effective cost controls while fostering a service-oriented culture. Recognized for exceptional multitasking, safety management, and decision-making skills, alongside a talent for team building and motivating staff. Committed to enhancing employee engagement and performance through targeted training, monitoring, and morale-building initiatives that contribute to overall company success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

General Manager

Nandos
08.2019 - Current
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget implementations, employee evaluations, and contract details.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Formulated policies and procedures to streamline operations.
  • Developed and implemented strategies to increase sales and profitability.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.

Restaurant General Manager

Denny's
08.2019 - Current
  • Led and directed team members on effective methods, operations and procedures.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.

Assistant General Manager

KFC
07.2017 - 08.2019
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Trained and managed associates in customer service and sales techniques.

Restaurant Manager

McDonald's India
01.2013 - 06.2017
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Handled cash accurately and prepared deposits.
  • Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Controlled spending on overhead and equipment by devising and executing cost-management procedures.
  • Managed 90 team member schedule with eye for coverage needs and individual strengths.

Education

Bachelor of Science - Hospitality And Management

Dr. Ambedkar Insitute Of Hotel Management
06.2012

Skills

  • Restaurant Operations Management
  • Customer Service Best Practices
  • Food and Beverage Knowledge
  • Mentoring
  • Multilingual
  • Restaurant Management
  • Scheduling
  • Conflict resolution techniques
  • Inventory control and record keeping
  • Ms office proficient
  • Data entry
  • Business strategies
  • Travel arrangements
  • Scheduling and calendar management
  • Payroll and budgeting
  • Data management
  • Account reconciliation
  • Budget administration
  • Payroll control
  • Hiring and training
  • Office administration

Certification

  • Food Safe level 1
  • ServSafe (Serving It Right)

Languages

English
Full Professional
Hindi
Limited Working
Punjabi
Elementary

Timeline

General Manager

Nandos
08.2019 - Current

Restaurant General Manager

Denny's
08.2019 - Current

Assistant General Manager

KFC
07.2017 - 08.2019

Restaurant Manager

McDonald's India
01.2013 - 06.2017

Bachelor of Science - Hospitality And Management

Dr. Ambedkar Insitute Of Hotel Management

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Vikram Singh