Vikram Sharma

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Cleaned and maintained the warehouse in compliance with OSHA safety standards.
• Assisted with stock takes and cycle counts to promote accurate inventory processes.
• Loaded and unloaded delivery trucks promptly for further distribution.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

· Connected with 70+ customers regularly and provided one-stop solutions to the customers as quickly as possible

· Enhanced customer satisfaction by achieving an 83%+ positive response rate consistently for the entire tenure and demonstrated product and services knowledge to address needs of the moment and resolve related concerns

Acted as Interim Subject Matter Expert during Prime day and Great Indian Festival sale and trained batches of new joiners for better understanding of operations and process knowledge related to customer service