Vikram Rana

Recognized as being a key resource for iPhone upgrade initiative.

: Developed colleagues into learning carrier portals and positioning key metrics such as AppleCare+ & cross-selling with accessories.

: Collaborated with Genius Bar in finding the best

value replacements for broken iOS devices.

: Provided exceptional customer service in fast pace setting with positive attitude.

: Focused on personal development by setting measurable goals around metrics such as NPS, and sales quotas.

: Maintain a high level of customer service excellence and product knowledge, including competitors.

: Providing mentorship and feedback to help others reach their professional goals.

Collaborate with the leadership team and whole team to create an exceptional experience for both customer and team members

Partner with the leadership team to execute strategic plans and goals by driving the team to achieve these goals

Support the team by mentoring strengths and opportunities and ensuring they are setup up with the tools and resources needed to deliver an exceptional customer experience

Manage day-to-day operations such as schedule management and customer escalations

• Primary contact for B2B customers of the Sherway Retail location
• Assisted customers with navigating purchases, and management of their Apple hardware and Software products
• Organize and prioritize leads business leads generated by the Genius Bar and consumer sales specialists
• Extensive experience cold-calling customers to build trusting relationships with all B2B customers
• Acting as the technology architect to implement strategies in the customer environment to improve productivity and workflow
• Maintain a high level of customer service excellence and product knowledge.

• Provided exceptional customer service in fast pace setting with positive attitude
• Guaranteed cross and value driven up-selling for all product categories
• Ensured all customers were aware of potential business connections along with Today at Apple lessons
• Recognized for being a key resource for the iPhone upgrade initiative by assisting the Genius Bar with finding the best value replacements for broken iOS devices
• Focused on personal development by setting measurable goals around metrics such as NPS, and sales quotas
• Providing mentorship and feedback to help others reach their professional goals
• Creating detailed leads for the Business Expert to assist with B2B sales of all Apple products and services
• Maintain a high level of customer service excellence and product knowledge.

• Provided exceptional customer service in fast pace setting with positive attitude
• Consistently met or exceeded sales quota
• Guaranteed cross and up-selling for all product categories
• Maintained visuals standards by arranging products and displays on sales floor according to company requirements
• Maintained a high level of customer service and product knowledge.

• Recognized for achieving the highest sales volume in store
• Performed manager on duty role
• Provided feedback, coaching and sharing best practices to help others meet or exceed their targets
• Handled customer opportunities with understanding and a satisfying resolution.