Vikram Prajapati

• Supervise the activities of the food service workers in preparing food, taking orders, and customer service • Assist in planning and scheduling staff, ensuring adequate coverage to meet the shift needs

• Supervise the preparation of all products in an efficient manner to handle daily requirements, ensure all food prepared is of the highest quality, and that overproduction is kept to a minimum to avoid waste.

• Ensures that all local and national health and food safety codes are maintained and company safety and security policy is followed.

• Training and developing new/existing team members, promoting a cooperative work climate,and maximizing productivity and morale by motivating and encouraging the team

• Delegate and ensure all cleaning and secondary duties are completed

• Resolve customer complaints and rectify issues to provide highest level of satisfaction.

• Solving the cash register problems.

• Manage total of 78 rooms Inventory with Rs.68000000/- in annual revenue in entire Uttarakhand Region.
• Oversee all hotel activities, including hiring and firing, supervising employees, and training staff of more than 70 employees.
• Increased revenues by 12 percent year-to-year for 3 consecutive years.
• Developed and saw hotel-wide renovation project through to completion while staying within budget and time-frame.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Streamlined Sales process, budgets, and procurement strategies.
• Increased customer service ratings through personable service.
• Oversaw individual department managers to ensure adherence to company policy and procedure.

• Oversaw daily front desk operations, maintenance, and housekeeping for more than 6 Properties
• Increased guest satisfaction scores by 12 percent in surveys on attentiveness, cleanliness, quality of maintenance.
• Controlled a housekeeping and maintenance Issues in entire Maharashtra and Goa Region
• Decreased employee turn-over by 45 percent.
• Developed and maintained relationships with customers and suppliers through account development.