Summary
Overview
Work History
Education
Skills
Timeline
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Kishan Parshad Sharma

Hamilton,Ontario

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Amazon
Toronto, Ontario
11.2022 - Current
  • Resolved customer complaints promptly and efficiently.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided accurate information about products and services to customers.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Developed positive relationships with customers through friendly interactions.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Customer Service Cashier

KFC
Summerside, Prince Edward Island
12.2019 - 11.2022
  • Compiled data from various sources into organized reports for review by management team.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Developed and maintained filing systems for confidential documents and records.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Conducted research on various topics as requested by management.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.

Security Guard

Condor Security
Toronto, Ontario
01.2018 - 11.2019
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Patrolled crowds during events to preserve order and promote security.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Searched bags manually to identify prohibited items and contraband.
  • Identified suspicious activity to determine appropriate response.
  • Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.

Education

High School Diploma -

Sheridan College
Brampton, ON
09-2019

Skills

  • Surveillance monitoring
  • Incident reporting
  • Emergency response
  • Conflict resolution
  • Access control
  • Customer relationship management

Timeline

Customer Service Representative

Amazon
11.2022 - Current

Customer Service Cashier

KFC
12.2019 - 11.2022

Security Guard

Condor Security
01.2018 - 11.2019

High School Diploma -

Sheridan College

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Kishan Parshad Sharma