Vikram Kaira

Results-driven professional with 15 years of experience in the customer service and hospitality industry, recognized for delivering exceptional service across diverse environments. Proven ability to adapt to various settings while effectively communicating with customers from different backgrounds. Strong interpersonal skills enhance team collaboration and customer satisfaction. Fluent in English, Hindi, Punjabi, and Urdu, facilitating effective engagement with a broader clientele. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities, and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

• Security Guard, G4S, Andrew Davison Building, 08/2018 - Present
• Guest Service, Shell Centre, 08/2017 - 08/2018
• Fire Watch, Canadian Corps of Commissionaries, City Hall Municipal Building, 09/2016 - 09/2017
• Mobile Officer, BPS K9, 06/2016 - 09/2016

• Gold Medal for being an excellent sportsperson in Basketball and mini-marathon, 1994-95 and for Soccer 2002
• Certificate of Effort Help Age India, 1993
• Achieved Westin Discovery Program and Westin Brand Service culture

• Playing Soccer
• Travelling
• Music
• Volunteering and donating to society

• Bachelors of Arts, 08/2008, University of Delhi, New Delhi, India
• Diploma in Hotel Management, 03/2003, Bhartiya Vidya Bhavan, New Delhi, India
• License in Security Services and Investigators Act
• Class 5 Driver Licence

15 years of experience in customer service / hospitality industry. Patrolled various sites, response to security related calls and provide excellent customer service., Effectively dealt with customers from different backgrounds., Adapts to different types of working environments such as working in various settings, looks forward to meeting new people and communicating with others effectively., Fluent in English, Hindi (Punjabi and Urdu only spoken)