VIKRAM ADHIKARI
Manager, Information Services
Calgary,AB
Summary
Talented leader with analytical approach to business planning and day-to-day problem-solving. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 20 years of experience in Information Technology. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.
Overview
17
17
years of professional experience
9
9
years of post-secondary education
Work History
Manager, Information Services
OSLER, HOSKIN AND HARCOURT LLP
Calgary, AB
09.2013 - Current
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Cross-trained existing employees to maximize team agility and performance.
- Supervised labor costs and departmental expenses to remain in line with budget.
- Accomplished information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures
- Work closely with Head office IT partners to identify, and implement technology solutions and business process improvements across the organization
- Developed and managed Osler Calgary IS budgets and expenditures
- Researched, negotiated, and managed vendors, consultant contracts, and service agreements
- Completed projects by coordinating resources and timetables with user departments and data center
- Maintained quality service by establishing and enforcing organization standards
- Contributed to team effort by accomplishing related results as needed
- Represented the interests and needs of Lawyers, management and Corporate IT in the design and delivery of business systems and applications; ensuring IT solutions are reliable, secure, and meet the needs of the organization
- Establish long term goals, policies, standards, and procedures and oversee implementation to ensure proper governance and compliance is being followed.
- Manage and support Vancouver office from startup. Dedicated multiple hours to start up Vancouver office on early stage working very closely with COO of organization.
- Planning and implementation of multiple projects over years for both Calgary and Vancouver office, like hardware/software upgrades, technology refresh (Cell Phones, laptops, Operating System, and many major applications). Executed most projects very efficiently and timely that the user experience was seamless.
- Acted as Interim trainer for New hires like LPs, Summer Students when trainer was away for both Vancouver and Calgary office.
- Worked with Core Administrators to setup Data Centre in Rogers Calgary Data Centre recently. Experienced with mounting, racking blades, storage and Virtual Machines.
Service Desk Analyst
CENOVUS
01.2012 - 08.2013
- Providing helpdesk support to variable Business Unit end users for technical support
- Responding to technical related emails, telephone calls and voicemail
- Resolving calls at either first or second levels of support and escalating as appropriate
- Identifying gaps in Process Documentation and/or contributing to documentation
IT Asset Inventory Specialist
SUNCOR ENERGY
11.2011 - 12.2011
- Process and fill out computer requisition from customers
- Compiles and maintains records of quantity, type, equipment, supplies in organization
- Timely completion of records with 100% accuracy
- Responsible to verify physical presence of inventory with records to rectify errors and report reasons for discrepancy
- Report details of any issues of client to higher authorities
System Administrator
XAVIER INTERNATIONAL SCHOOL/COLLEGE
06.2007 - 07.2010
- Creating accounts and new Group policies as well as maintaining existing policies in the Active Directory
- Mapping a directory to drives and managing mapping designations
- Assist team members when required on technical issues
- Ensure timely, appropriate, and secured access to IT resources
- Manage and maintain a high availability environment that recognizes the dependency of the organization on the IT infrastructure for day-to-day operation, and Ensure integrity of the Services and identity management environment
- Ensure all user accounts, distribution lists, security groups, and computer & server accounts are secure
- Maintain Directory Resource Management and Directory maintenance and policies
University Lecturer
Kathmandu Don Bosco College, Purbanchal, BBA
01.2007 - 07.2010
- Taught Database Management System & Business Application of Computer to the students, enrolled in BBA 6th & 1st semester respectively, to Purbanchal University
- Guided the students in their Laboratory works, supervised the Projects, administered grade examinations/assignments and prepared reports
- Examined the answer papers of the final examination within the deadline asked by the Purbanchal University
Education
Workplace Communication for IT Professional -
SAIT
Master of Computer Applications - undefined
Purbanchal University
01.2006 - 01.2009
Diploma - Net Engineering
APTECH Computer Pvt. Ltd
Bachelor of Science - Information Technology
Sikkim Manipal University
01.2001 - 01.2005
Intermediate of Science - undefined
Tribhuvan University
01.1999 - 01.2001
Skills
Windows Server Administrators (building, configuring, patching, upgrading, and troubleshooting of Physical and virtual Servers), SCCM deployments, Azure, AWSOffice 365 and Exchange Online Administrations, Network technology LAN/WAN, Active Directory, InTunesMitel/Cisco VOIP unified messaging, AirWatch Administrators, Citrix, Global Protect, SharePoint, WordPress, BES ServerServiceNow, FootPrints, Biscom, BigHandAudio/Visual Production and Support (Pexip, Zoom, Teams, GoToMeeting, WebEx)Web-development (Photoshop, HTML5, CSS, Javascript, WordPress, MySQL, PHP)
https://www.linkedin.com/in/vikramadhikari
Timeline
Manager, Information Services
OSLER, HOSKIN AND HARCOURT LLP
09.2013 - Current
Service Desk Analyst
CENOVUS
01.2012 - 08.2013
IT Asset Inventory Specialist
SUNCOR ENERGY
11.2011 - 12.2011
System Administrator
XAVIER INTERNATIONAL SCHOOL/COLLEGE
06.2007 - 07.2010
University Lecturer
Kathmandu Don Bosco College, Purbanchal, BBA
01.2007 - 07.2010
Master of Computer Applications - undefined
Purbanchal University
01.2006 - 01.2009
Bachelor of Science - Information Technology
Sikkim Manipal University
01.2001 - 01.2005
Intermediate of Science - undefined
Tribhuvan University
01.1999 - 01.2001
Workplace Communication for IT Professional -
SAIT
Diploma - Net Engineering
APTECH Computer Pvt. Ltd