Viknesh Vijayashankar
Calgary,Canada
Summary
Customer centric and result driven Assistant Manager with strong drive that brings leadership and team development experience. Excited about sales and growth. Who follows the professional motto "Work Hard until No One needs an Introduction" looking for the next growth opportunity that Retail industry has to offer.
Overview
13
13
years of professional experience
Work History
OMNI Assistant Manager
Walmart Canada
Calgary South East, Alberta, CA
01.2024 - Current
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coached and trained the team to run day to day operations efficiently without compromising on quality of customer service
- Increased the # of order per week by 35% and maintaining the controllable expenses
- Hence resulting in sales growth by 17% in Q1 FY25 compared to previous Q1
- Maintained On-time pick rate by 95% Online Grocery Delivery and 98% Online Grocery Pickup in Q1 through strategic scheduling
- Decreased customer check-in wait time from 9Minutes to 2.8 minutes average in Q1 and Drivers Wait Time for delivery customers from 14 minutes to 5.2 Minutes which in turn resulted in maintaining 75% and above for customer net promoter score and 4.55 for 5 Star YTD (Year to date) through consistent results and maintained 1st place for Q1 in Market 7 (Calgary south)
- Improved and maintained Pre-Sub to 97% and post sub to 98.5% in Q1
- Maintained 100% in OMNI Audit in Q1
- Handled and overseen Digital Store Map (DSM) project from start to finish
- Improved Associate Engagement from 67% to 91% by creating transparent and honest performance feedback and working with associate one on one which resulted in great customer service
- Created a team that can run a productive and efficient high velocity business on its own without any supervision by streamlining the process and dedicated roles.
General Merchandise Assistant Manager
Walmart Canada
Prince Albert, Saskatchewan, CA
10.2023 - 12.2023
- Coached and trained the Unloading and GM sales floor team to be very efficient and enterprising
- As this store gets 10 trucks a week during golden quarter for GM
- Ran a very successful Black Friday, Christmas and Boxing Day sale event
- Generated $1Million sale for the month of December in D7 alone (Toys) through strategic Merchandising and Reduced Days On hands for departments - Appliances, home decor, furniture, bedding and sports
- Through cross merchandising and strategic freight pushing cleaned out the GM Back room by 90% by the end of Golden quarter.
Awaiting for Canadian PR
Napier
Hawkes Bay, Newzealand
07.2022 - 09.2023
- Due to delay in immigration I had to move back to New zealand until my residency was processed
- During that time I was self employed and Digital marketing consultation services in New Zealand
- Upon receiving my PR I returned back to Canada and re-joined Walmart in October 2023
Fresh Manager
Walmart Canada
Saskatoon, Saskatchewan, CA
10.2021 - 07.2022
- Managed fresh departments (Produce, Deli, Bakery, Meat, Diary & Frozen) for the store 3083
- Maintained the FRED score of 90%
- Ran a successful Thanksgiving sale event by selling the most # of pies in Market 9
- Maintained perpetual inventory to Book Stock with only 1.17% variance in fresh department for quarterly inventory
- Reduced controllable Shrink in Produce and meats
- Maintained $155K sales weekly during the tenure as Fresh Manager
- Coached and trained the fresh team to maintain low throws/claims through proper culling and following one best way process
- Proactively Ordered seasonal and ethnic products to boost fresh sales
- Maintained inventory accuracy and reduced SHRINK
- Analyzed sales data to identify trends and adjust product offerings accordingly
- Proudly wear the hat of Food Safe Audit champion - never failed an FSA audit by following the food safe guideline consistently.
General Merchandise Manager
Walmart Canada
Saskatoon, Saskatchewan, CA
03.2021 - 09.2021
- Managed General Merchandise Team including Backroom processing, home line, hardlines, sports, Fashion and Seasonal for the store 3083
- Achieved 98% for capping and was a capping champion for market 9 and visited other high volume stores to coach and set up capping process during the initial days of the program rollout
- Ran successful Summer/Garden centre and Back to School sale events
- Supporting the store manager in Day-to-day operations
- Successful in maintaining SHRINK reduction and saved Cosmetics from top 5 Shrink departments
- Shown leadership and project management skill while running Annual inventory for the store
- Ran a successful team at bare minimum capacity during the COVID Pandemic by cross training associates in secondary roles to expand operational diversity
- Fostered positive work environment promoting employee engagement
Department Manager (Merchandising)
Walmart Canada
Saskatoon, Saskatchewan, CA
01.2021 - 04.2021
- Managing the Mods, Pricing and merchandising team including seasonal
- Setting up weekly CPP and features
- Maintaining inventory accuracy by checking truck reports daily
- Maintaining weekly mods
- Making sure the shelves are full and zoned with proper merchandising standards.
- Any other tasks assigned by ASM and store Manager.
OMNI Associate
Walmart Canada
Swift Current, Saskatchewan, CA
08.2020 - 12.2020
- Demonstrated positive approach to daily operational tasks
- Worked with team members to accomplish tasks and meet targets
- Kept back room neat and clean, removing debris and placing products in appropriate locations
- Managed multiple tasks simultaneously while maintaining attention to detail
- Owned customer experience by resolving issues, creating seamless, organized environment
- Maintained 250 pick rate for the month of November and awarded Shining Star for the month of November 2020
- Provided excellent service for online customers.
Diary Freezer Department Manager
Walmart Canada
Fort.St.John, BC, CA
06.2020 - 08.2020
- Acting Department Manager for Diary & Freezer covering then DM's LOA due to COVID Pandemic
- Received and processed Frozen and diary trucks and Milks trucks
- Setting Modular for the department
- Performing regular cycle counts, CVP, Ordering, setting up Diary & Freezer features, processing cliams.
Overnight Associate
Walmart Canada
Fort.St.John, BC, CA
02.2020 - 06.2020
- Stocking shelves for dry grocery and GM
- Binning over stocks and purging
- Helping support manager and Over night manager in setting up CPP and Feature to Home
- Replenished empty spots on shelves throughout shift to maintain full.
Product Marketing Category Manager (Hybrid)
AWS, Amazon Web Services
Auckland, New Zealand
02.2017 - 12.2019
- Mitigated business risk and improved customer lead times through thoughtful supplier network design.
- Studied technical aspects of managed category to identify key quality attributes and cost containment levels.
- Fostered positive work atmosphere by acting and communicating collaboratively with customers.
- Maximized category turnover through proactive management strategies.
- Researched, prepared for and led supplier negotiation process for managed category.
- Identified and reported key performance indicators to define successful category management.
- Developed and executed spend category to support business objectives.
- Reduced business risk by improving contract coverage for suppliers in spend category.
Digital Marketing Manager
Tourism New Zealand
Wellington, New Zealand
01.2016 - 03.2017
- Monitored trends in digital marketing landscape and adjusted strategies accordingly.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Developed and executed A/B testing strategies to optimize campaign performance.
- Established and maintained relationships with key stakeholders to deliver successful execution of marketing initiatives.
- Led and managed talented teams to plan and implement project tasks meeting timelines and exceeding expectations.
- Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.
- Continually maintained and improved company's reputation and positive image in markets served.
- Devised content strategy to effectively engage target audiences.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Coordinated with design and media teams to develop high-quality creative assets.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
Online Marketing Strategist
Tekapo Springs
Canterbury , New Zealand
12.2014 - 12.2015
- Collaborated with designers, copywriters and developers, creating effective search marketing campaigns.
- Conducted market research and competitor analysis to inform search marketing strategies.
- Created customized marketing materials to increase product awareness.
- Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
- Generated reports to monitor and analyze website performance, search engine rankings, or domain authority.
- Collected and analyzed Web metrics such as visits, time on site and page views per visit.
- Managed search engine marketing budgets and tracked campaign performance.
- Designed paid client ads for use on diverse social media platforms.
- A-B tested ad campaigns to optimize performance and drive improved ROI.
- Monitored and evaluated website analytics to identify trends and opportunities for improvement.
- Created content strategies for digital media.
- Crafted and implemented strategies to increase search visibility and website traffic.
- Implemented pay-per-click campaigns to increase website traffic and conversions.
- Completed keyword research and analyzed competitor SEO and PPC campaigns to identify gaps and opportunities.
Assistant Manager (Part-time)
Caltex Petrol Station
Hawkes Bay, New Zealand
03.2011 - 01.2012
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Bachelor - E-Business and Marketing
Eastern Institute of Technology
Napier, NewZealandMaster of Science (M.S.) - Digital Communication and Media
Universite De Rennes 1
Rennes, FranceMasters - Digital Communication & Applied Management
Eastern Institute of Technology
Napier, NewZealandSkills
- Customer Relationship Management
- Business Administration
- P&L Management
- Strong Work ethics
- Project Management
- Time Management
- Strong Data Analysis problem solving skills
- Enterprising
- Team management
- Strategic Thinking
- Shrink Control
Languages
English
Native or Bilingual
Tamil
Native or Bilingual
French
Limited Working
Power Equipment Trained
Raymond Johnston Certified operator of Bravi Sprint, Walkie, Walkie Stacker
Timeline
OMNI Assistant Manager
Walmart Canada
01.2024 - Current
General Merchandise Assistant Manager
Walmart Canada
10.2023 - 12.2023
Awaiting for Canadian PR
Napier
07.2022 - 09.2023
Fresh Manager
Walmart Canada
10.2021 - 07.2022
General Merchandise Manager
Walmart Canada
03.2021 - 09.2021
Department Manager (Merchandising)
Walmart Canada
01.2021 - 04.2021
OMNI Associate
Walmart Canada
08.2020 - 12.2020
Diary Freezer Department Manager
Walmart Canada
06.2020 - 08.2020
Overnight Associate
Walmart Canada
02.2020 - 06.2020
Product Marketing Category Manager (Hybrid)
AWS, Amazon Web Services
02.2017 - 12.2019
Digital Marketing Manager
Tourism New Zealand
01.2016 - 03.2017
Online Marketing Strategist
Tekapo Springs
12.2014 - 12.2015
Assistant Manager (Part-time)
Caltex Petrol Station
03.2011 - 01.2012
Bachelor - E-Business and Marketing
Eastern Institute of Technology
Master of Science (M.S.) - Digital Communication and Media
Universite De Rennes 1
Masters - Digital Communication & Applied Management
Eastern Institute of Technology