VIKNESH VIJAYASHANKAR
Calgary,AB
Summary
Hardworking professional offers demonstrated success in leading teams and managing projects to successful completion. Skilled in problem-solving and conflict resolution, with a strong focus on customer service and satisfaction. Proven track record of developing and implementing successful strategies to optimize performance, increase efficiency, and improve quality. Experienced in budgeting, forecasting, improving productivity and financial management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
GM Assistant Manager
Walmart
Prince Albert, SK
11.2023 - Current
- Recruited team members to maintain adequate staffing levels.
- Provided coaching and mentoring support for employees at all levels of the organization.
- Monitored store performance and identified opportunities for improvement.
- Helped improve overall sales for General Merchandising side of the store (Toys, seasonal and appliances D14,D15) through innovative and value pricing/display strategies.
- Managed profit goals against budget and prior year, keeping controllable costs within budget.
- Assessed team member performance through formal reviews leading to promotions or terminations as necessary.
- Provided clear direction and set priorities for accomplishing desired actions and results.
- Reduced controllable Shrink by implementing, executing and monitoring the process set in place.
- rotated high ticket products with clear exit strategies for sales goals.
- Ensured accurate inventory control through regular cycle counts, stock takes and audits.
- Managed store operations including scheduling shifts, assigning tasks and ensuring safety standards are met.
- Planned floor layouts to optimize space utilization while maximizing visual appeal.
- Maintained an average of 94% score for mission shop(OMNI)
Fresh Assistant Manager
Walmart
Saskatoon, SK
11.2021 - 02.2022
- Managed fresh departments including Produce, Deli, Bakery, Meat, Diary & Frozen of the store 3083
- Duties including but not limited to Scheduling, Recruiting, coaching and training, Daily operations of the fresh side of the store
- Maintaining budget and producing positive returns
- Scouting potential associated and train them for advancement
- As well as increasing the productivity of the team
- Manage inventory and shrink
- Supporting the store manager in Day-to-day operations
- Established effective communication channels with customers to ensure satisfaction with services provided
- Developed extensive knowledge of customer service practices and procedures, including complaint resolution and conflict management
- Cultivated a culture of team work by coordinating activities between departments to meet company objectives.
CAP1 Assistant Manager
Walmart
Saskatoon, SK
08.2021 - 10.2021
- Managed CAP1 Team including Backroom, GM, Merchandising team, Fashion and Seasonal of the store 3083
- Duties including but not limited to Scheduling, Recruiting, coaching and training, Daily operations of the of the store
- Maintaining budget and producing positive returns
- Scouting potential associated and train them for advancement
- As well as increasing the productivity of the team.
Merchandising Department Manager
Walmart
Saskatoon, SK
04.2021 - 07.2021
- Managing the Mods team
- Setting up weekly CPP and features
- Maintaining weekly mods
- Any other tasks assigned by ASM and store Manager.
OMNI Associate
Walmart
Saskatoon, SK
09.2020 - 03.2021
- Provided excellent service for online customers
- Picking and delivering of the products
- Maintaining smooth flow with the customers upon pick up.
- Maintained 90% pick rate and first-time pick rate as 92%
Acting DM Diary Freezer (Overnight)
Walmart
Fort St. John, BC
06.2020 - 08.2020
- Trained and supervised associates on customer service excellence and strong company culture
- Performed daily and weekly duties for the department
- Receiving and processing the products upon arrival
- Setup Weekly CPP and features.
Overnight Associate
Walmart
Fort St. John, BC
04.2020 - 05.2020
- Managed inventory levels, applying strong attention to detail and problem-solving capabilities
- Assisted in stocking shelves with merchandise, utilizing strong organizational abilities
- Backroom binning and purging of overstocks.
Education
Master of Science - Digital Marketing & Applied Management
Eastern Institute of Technology
Hawke's Bay, NZ12-2016
Bachelor of Science - E-commerce & Marketing
Eastern Institute of Technology
Hawke's Bay, NZ05.2011
Skills
- Strong Communication
- Team leadership
- Associate Relationship
- Schedule Management
- P&L Management
- backroom Organization
- Replenishment Management
- Retail Display Setup
- Inventory Control
- Inventory Management
- SVP Management
- Process Development
- Regulatory Compliance
- Strategic Planning
- Attention to Detail
- Shrink prevention
- Coaching & Training
Certification
- Completed Management Essentials and Fresh 5
- First Aid certificate
- Raymond Johnston Equipment(Bravi, Walkie, Walkie Stacker) certificate
Achievements
- Under my leadership I have identified potential associates to coach and train for career development in Walmart. Under my supervision I have developed 5 Department Managers, 2 Support managers and 2 ASM's more than half of my asociates whom I promoted and trained are #WIR (Women in retail) champions in the store and the market
- Maintained my department always visit ready and inventory ready.
- Through progressive cross promotional strategy. I hold the record of selling the most number of Pies in the market with an increase of 109% during my term as fresh Manager.
- High associate retention rate. Associates whom I hired for CAP1 and fresh still works for walmart on their way to grow and develop within the company.
References
References available upon request.
Timeline
GM Assistant Manager
Walmart
11.2023 - Current
Fresh Assistant Manager
Walmart
11.2021 - 02.2022
CAP1 Assistant Manager
Walmart
08.2021 - 10.2021
Merchandising Department Manager
Walmart
04.2021 - 07.2021
OMNI Associate
Walmart
09.2020 - 03.2021
Acting DM Diary Freezer (Overnight)
Walmart
06.2020 - 08.2020
Overnight Associate
Walmart
04.2020 - 05.2020
Master of Science - Digital Marketing & Applied Management
Eastern Institute of Technology
Bachelor of Science - E-commerce & Marketing
Eastern Institute of Technology
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