James Roulston
Stirling,ON
Summary
Dynamic General Manager with a proven track record in team leadership, sales forecasting, and customer satisfaction. Strong ability to drive operational efficiency and enhance personnel management to exceed business goals.
Overview
39
39
years of professional experience
Work History
General Manager
Emsco Ltd
Belleville
05.2004 - Current
- Oversee daily business functions of purchasing, quoting, and estimating processes. Managed personnel effectively while driving sales and service initiatives.
- Addressing customer Inquires for electric motors, pumps, gearboxes, fans, rotating equipment, balancing, electrical repairs/services, and assisting customers in finding solutions to daily challenges.
OEM Sales Representative
Longford Equipment
Scarborough
02.2002 - 03.2004
- Developed and executed strategic marketing campaigns to promote packaging equipment to manufacturers throughout North America.
- Monitored industry trends to enhance company positioning as a market leader.
- Travelling through Canada and US promoting Equipment for Display booths/ Trade shows and marketing high end sales through North America.
- Led training sessions for customers on equipment setup and troubleshooting techniques. Oversaw demonstrations of equipment functions and maintenance best practices. Fostered customer understanding to optimize equipment usage.
- Facilitated follow-up visits to customer locations to ensure optimal product satisfaction and address any concerns.
Industrial Sales Manager
Sherwood Electromotion Inc.
02.2000 - 02.2002
- Contact new customers and maintained existing customer base.
- Developed equipment quotations utilizing insights from production department reports.
- Conducted follow-up on quotations to identify reasons for disapproval and enhance future proposals.
- Delivered detailed reports to customers, summarizing findings from equipment investigations to enhance service transparency.
- Educated customers about equipment functionality within their facilities to optimize performance and reliability.
- Communicated production needs to department to support customer satisfaction. Updated customers on equipment status while in shop to enhance transparency.
- Analyzed sales data to produce detailed forecasts, facilitating financial oversight for president and controller.
Customer Service Manager
Sherwood Electromotion Inc.
03.1996 - 02.2000
- Contact new customers and maintained existing customer base.
- Conducted customer visits independently and collaboratively with sales staff as needed.
- Prepared detailed quotations for customer equipment repairs and replacements, focusing on accuracy and efficiency.
- Executed follow-up calls to discuss quotations and secure authorization for repair work.
- Coordinated delivery processes to meet customer needs, effectively communicating reasons for extended timelines when necessary.
- Monitored and documented customer equipment and materials in inventory, ensuring timely updates for sales staff.
- Coordinated logistics for customer shipments to and from facilities in Woodbridge, Ontario, and Buffalo, New York. Managed standard and rush deliveries while supporting cost reduction efforts for shipments within and outside of Canada.
- Oversaw operations of off-site storage facility, coordinating transportation logistics and inventory management. Enhanced efficiency of storage processes and maintained accurate inventory records.
- Managed upkeep of company vehicles and coordinated acquisition to fulfill organizational needs.
- Obtained quotations from suppliers for necessary items to repair customer equipment. Assisted in identifying and qualifying new sources for required supplies.
- Conducted follow-up calls to customers, ensuring satisfaction with services provided.
- Oversaw inventory counting and control processes to ensure accuracy and efficiency.
Technical Sales Representative
Ainsworth Electric
04.1995 - 03.1996
- Contact new customers and maintained existing customer base.
- Evaluated customer needs and prepared detailed quotations for equipment repair and replacement services.
- Executed follow-up calls and visits to discuss quotations and secure authorization for repair work.
- Collaborated with customers to identify and implement preventative maintenance procedures.
- Addressed and resolved outstanding issues with dissatisfied customers to facilitate future repair quotations.
- Conducted follow-up visits to enhance customer satisfaction and loyalty.
Automotive/Material Handling and Motor Department
Sherwood Electromotion Inc.
06.1993 - 04.1995
- Oversaw scheduling processes for work orders, aligning starting and completion dates with operational goals.
- Assisted in estimating repairs for AC and DC motors, alternators, and starters. Identified necessary parts and estimated hours required for completion of repairs.
- Oversaw the coordination of work orders to ensure efficient product delivery.
- Addressed and resolved inquiries from sales staff and customers.
- Secured delivery dates and times for backordered parts to ensure timely fulfillment.
- Identified and communicated warranty concerns, both internal and external, to ensure quality standards are met.
- Managed documentation and communication of equipment repairs and maintenance to support plant maintenance operations.
- Resolved issues and mitigated delays impacting departmental operations.
- Managed inventory counting and control activities to maintain optimal stock levels.
Group Leader, US Electric Motors
Emerson Electric Canada Limited
02.1988 - 06.1993
- Oversaw multiple departments including coil, winding, assembly, testing, packaging, and shipping to enhance operational effectiveness. Coordinated cross-departmental collaboration to streamline processes. Fostered a culture of continuous improvement within teams.
- Managed scheduling of all work orders, including customer and stock orders, to ensure timely start and completion dates.
- Assisted in organizing inventory transfers from warehouse to production floor. Aided in transporting finished products from production floor to warehouse. Supported loading and unloading of trucks.
- Secured delivery dates and times for backordered parts to ensure timely fulfillment.
- Identified and documented warranty-related issues for internal and external stakeholders.
- Coordinated and communicated repair and maintenance updates for company equipment to the plant maintenance department.
- Conducted thorough investigations into production delays and implemented effective solutions to optimize output.
- Facilitated comprehensive training programs for new employees across all production areas.
- Managed inventory counting and control activities to maintain optimal stock levels.
Apprentice Mechanic
Gord Lewis Motors
01.1987 - 02.1988
- Oversaw comprehensive repair and maintenance operations for automotive vehicles, including cars and trucks.
- Oversaw operations at full-service gas bar, ensuring efficient service delivery.
Education
High School Diploma -
Georges Vanier Secondary School
Skills
- Team leadership
- Inventory control
- Equipment maintenance
- Sales forecasting
- Operations oversight
- Staff supervision
Timeline
General Manager
Emsco Ltd
05.2004 - Current
OEM Sales Representative
Longford Equipment
02.2002 - 03.2004
Industrial Sales Manager
Sherwood Electromotion Inc.
02.2000 - 02.2002
Customer Service Manager
Sherwood Electromotion Inc.
03.1996 - 02.2000
Technical Sales Representative
Ainsworth Electric
04.1995 - 03.1996
Automotive/Material Handling and Motor Department
Sherwood Electromotion Inc.
06.1993 - 04.1995
Group Leader, US Electric Motors
Emerson Electric Canada Limited
02.1988 - 06.1993
Apprentice Mechanic
Gord Lewis Motors
01.1987 - 02.1988
High School Diploma -
Georges Vanier Secondary School