VIKHYAT MAHAJAN
Manning,Alberta
Summary
Dedicated and detail-oriented customer service professional with over 6 years of experience in providing exceptional member experiences. Seeking the Member Service Representative position at Vision Credit Union Ltd. to utilize my strong communication, technical, and teamwork skills to deliver high-quality service and contribute to the success of the team.
Overview
2
2
years of professional experience
Work History
Courier Driver
Fedex
02.2025 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Operated vehicle safely in highly congested areas with no traffic violations.
FT Associate
Nike
01.2024 - 01.2025
- Operated equipment such as scanners and scales correctly during checkout process.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Implemented innovative methods for streamlining the customer service process.
- Developed positive relationships with customers through friendly interactions.
Administrator
Kwantlen Polytechnic University
08.2023 - 05.2024
- Delivered successful projects by leading cross-functional teams and effectively managing resources.
- Process customer requests, including account inquiries, service changes, and routine transactions in a timely and accurate manner.
- Provide professional and friendly service to members, ensuring a positive experience in every interaction.
- Demonstrate strong communication skills by addressing member concerns and resolving issues with tact and professionalism.
- Collaborate with team members to ensure high standards of service delivery and meet performance goals.
- Ensure that all transactions are completed in compliance with company policies and procedures.
- Handle sensitive information with care and confidentiality in accordance with privacy regulations.
Machine Operator
Best Buy
05.2024 - 01.2025
- Operated forklifts and pallet jacks to efficiently transport and organize inventory.
- Assisted with loading, unloading, and staging products for shipment.
- Maintained accurate inventory counts and assisted with cycle counts.
- Ensured adherence to safety protocols while operating warehouse equipment.
- Collaborated with team members to meet productivity and order fulfillment goals.
Education
diploma - Certified Cooking course
NFCI Institute
Jalandhar, PunjabAssociate of Arts - Economics
Kwantlen Polytechnic University
SurreyFood And Safety
Harm Reduction
Occupational First Aid Level 1
Skills
- Effective communication with business stakeholders
- Detail-focused with excellent counting skills
- Ability to lift up to 50lbs frequently, ensuring physical fitness for the role
- Care Coordination
- Family therapy aptitude
- Emergency Response
- Risk Assessments
- AED Operation
- Prehospital Care
- Drug Reaction Intervention
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Courier Driver
Fedex
02.2025 - Current
Machine Operator
Best Buy
05.2024 - 01.2025
FT Associate
Nike
01.2024 - 01.2025
Administrator
Kwantlen Polytechnic University
08.2023 - 05.2024
diploma - Certified Cooking course
NFCI Institute
Associate of Arts - Economics
Kwantlen Polytechnic University
Food And Safety
Harm Reduction
Occupational First Aid Level 1