Viken Godhani
Prince George,Canada
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
BELL
05.2023 - Current
- As a customer service representative, I excel in assisting customers in finding optimal solutions for their wireless needs and bridging communication between clients and technical support
- Boosted sales performance to rank #1 nationwide in2023, reflecting a315% increase in overall sales
- Outperformed KPIs consistently, securing4 times monthly top performer awards in2023 across BC interior & Yukon
- Exceeded2-year contracts target by314%, generating additional revenue of $500,000
- Improved profit margin attainment by145% in2023, contributing to net profit increase of $25000
- Recognized twice as ‘impact player award’ and once as ‘smart small biz award ‘for boosting the store’s google reviews by210%, and connecting highest B2B customers to bell wireless
- Promoted to “ACP/SPC Representative” for raising insurance attach rate to38% from29%
CUSTOMER EXPERIENCE ASSOCIATE
BEST BUY CANADA
10.2022 - 05.2023
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals
- Achieved highest profit percentage for almost7 months with consultative and value-focused customer service approach
- Won Best Sale person of the quarter twice with over40% Best Buy Membership attachments and67% warranty attachments
- Cross-trained and provided back-up for other omni channel representatives when needed
- Worked as a team member performing cashier duties, product assistance and cleaning
- Expressed appreciation and invited customers to return to the store
- Resolved product/policy issues and shared benefits of new technology
- Guaranteed positive customer experiences and resolved all customer complaints
Education
Bachelors of Commerce - Management Information System (MIS), minor in Computer Science
University of Northern British Columbia
Prince George, BC05.2026
Skills
- Computer Skills: MS Office, Business Analytics (Excel, SQL, Sage, R), Content Marketing, Basic data analysis
- Customer service
- Product sales
- Sales expertise
- Critical thinking
- Active listening
Hobbies and Interests
Soccer, Martial arts, Camping, Hiking, and Kayaking.
Accomplishments
- PERSONAL PORTFOLIO MANAGER (2021 – Present)
- Currently managing a combined portfolio of myself and my parents of about $344k and have had returns that consistently beat market returns in past few years.
- Handling monthly combined SIPs and few investments in mid-cap mutual funds for my family members by making constant payments, staying on top of the market.
Timeline
CUSTOMER SERVICE REPRESENTATIVE
BELL
05.2023 - Current
CUSTOMER EXPERIENCE ASSOCIATE
BEST BUY CANADA
10.2022 - 05.2023
Bachelors of Commerce - Management Information System (MIS), minor in Computer Science
University of Northern British Columbia
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