Vikaskumar Tiwari
Markham,Canada
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
17
17
years of professional experience
Work History
Managing Director & CEO
KSRA HEALTHCARE PRIVATE LIMITED
Mumbai, India
02.2019 - Current
- Directed strategic planning to develop and implement corporate goals, objectives, policies, and procedures.
- Developed action plans to ensure that all organizational objectives are met in a timely manner.
- Oversaw day-to-day operations of the company while coordinating with staff members.
- Negotiated contracts with vendors and suppliers to maximize cost savings for the organization.
- Established performance standards and monitored progress towards achieving them.
- Provided guidance to team members on project management principles and best practices.
- Monitored financial performance of the organization and initiated corrective actions as needed.
- Reviewed reports from departments to identify areas of improvement in operational efficiency.
- Ensured compliance with applicable laws, regulations, policies, and procedures related to business operations.
- Created strategies for increasing revenue streams by leveraging existing customer relationships.
- Coordinated with senior leadership teams to develop long-term growth plans for the organization.
- Cultivated strong relationships with customers through periodic meetings and follow-ups.
- Analyzed industry trends to identify opportunities for expanding market share.
- Organized marketing campaigns to promote new products and services offered by the company.
- Performed regular reviews of operational processes to reduce costs while maintaining quality standards.
- Evaluated staffing needs based on organizational goals and objectives; recruited personnel accordingly.
- Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets.
- Cultivated deep understanding of market, customer and competitor landscapes to identify growth opportunities.
- Performed sales and support activities to meet client needs and maintain service levels.
- Developed rapport and instilled confidence with clients to develop credibility and earn trust.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Forecasted customer demand to set prices or credit terms for goods or services.
Relationship Manager
People Interactive Private Limited
Mumbai, India
02.2013 - 10.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Made outbound calls to obtain account information.
- Mentored new employees on procedures and policies to maximize team performance.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Strengthened customer retention by offering discount options.
CSR & Team Leader
PAMAC FINSERVE PRIVATE LIMITED
Mumbai, India
04.2006 - 09.2010
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
- Evaluated customer feedback to identify areas of improvement in products or services offered.
- Collaborated with internal teams to develop strategies that would increase customer engagement levels.
- Coordinated with cross-functional teams to ensure successful implementation of projects.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Provided training sessions for colleagues on best practices related to relationship management.
- Facilitated the resolution of disputes between customers and the organization in a professional manner.
- Established strong client relationships to drive business development.
- Achieved client loyalty through quality, productivity, service and proactive management.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Conducted comprehensive relationship reviews to understand and develop solutions for client needs, partnering with specialists to resolve specific issues.
- Advised and counseled customers on financing and related matters, courteously educating clients and responding to inquires.
- Addressed inquiries from clients and department team members.
- Conducted due diligence and fulfilled compliance requirements, communicating with other departments to complete requests.
- Acted with minimal direction in self-directed capacities to resolve issues and implement strategies.
Education
Bachelor in Science (2yrs) -
University of Mumbai
03.2012
Secondary School -
Parag Junior College
03.2006
Elementary School -
B.P.E.S High School
03.2002
Skills
- Market Strategies
- Strategic Planning
- Operations Management
- Regulatory Compliance
- Negotiation
- Business Administration
- Business Management
- Process Improvements
- Organizational Management
- Sales and Marketing
- Market Understanding
- Market Research and Analysis
- Policy Updates
- Administrative Leadership
- Goal Setting
- Strong Problem Solver
Activities And Interests
- Travel
- Music
- Wood Working
- Gardening
- Games
- Outdoor recreation
Accomplishments
- Awarded as a best employee for the year 2007
- Awarded with CEO award for consecutive year 2014 and 2015.
- Exceeded sales goals by average of 300% in 2014, 2015.
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Managing Director & CEO
KSRA HEALTHCARE PRIVATE LIMITED
02.2019 - Current
Relationship Manager
People Interactive Private Limited
02.2013 - 10.2016
CSR & Team Leader
PAMAC FINSERVE PRIVATE LIMITED
04.2006 - 09.2010
Bachelor in Science (2yrs) -
University of Mumbai
Secondary School -
Parag Junior College
Elementary School -
B.P.E.S High School
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