Vikash

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Resolved customer inquiries, complaints, and issues providing insightful solutions

• Answered inbound calls to greet and assist customers with various needs and questions

• Provided solutions, recommendations and replacements with empathy and positive feedback

• Offered products and services to meet customers' needs and goals

• Addressed customer concerns and complaints and resolved issues promptly

• Communicated with clients over phone, email and chat platforms

• Built strong knowledge of product line to assist customers in selecting products.

• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
• Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
• Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.