Vikas Vohra
Elk Grove
Summary
Dynamic leader and adept cashier team lead at Super Star Plus, excelling in customer service and team management. Enhanced customer satisfaction and store performance by optimizing shift schedules and refining cash handling processes. Proven track record in fostering a collaborative environment, leading to a significant increase in service quality. Skilled in transaction management and motivational techniques.
Overview
9
9
years of professional experience
Work History
Cashier Team Lead
Super Star Plus
6351 Franklin Blvd Sacramento, CA 95824
09.2015 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Established consistency in cashier operations by creating standardized procedures and guidelines for all staff members to follow.
Education
Bachelor of Arts -
DAV College
India03.1996
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Punctual and Reliable
- Positive Attitude
- Team Management
- Cash Register Operation
- Cash handling expertise
- Flexible Schedule
- Store Opening and Closing
- Cashier training
- Product restocking
- Money Handling
- New Hire Training
- Transaction Management
- Motivational Skills
- Shift Scheduling
- Cash Management
- Cash Drawer Balancing
- Payment Collection
- Payment Processing
Languages
Hindi
Full Professional
Punjabi
Full Professional
English
Full Professional
Timeline
Cashier Team Lead
Super Star Plus
09.2015 - Current
Bachelor of Arts -
DAV College