Vikas Sharma
Niagara Falls,ON
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful at background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
3
3
years of professional experience
Work History
Supervisor of Operations & Part Time Cook
Hungry Point
12.2022 - 07.2023
- Received 50+ orders daily and oversaw home delivery operations
- Motivated and trained 12 employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Documented transactions, orders and expenditures.
- Collected 200+ customer feedbacks and made business adjustments to improve retention and satisfaction and increased sales by 17%
- Provided backup to kitchen to step in to assist with various tasks whenever employee was absent or at lunch.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
IELTS Trainer & Branch Manager
Eagle IELTS
06.2021 - 09.2022
- Created teaching materials and developed engaging lesson plans for IELTS Modules.
- Instructed hundreds of students in listening, speaking and academic reading and writing.
- Conducted student progress reviews and provided individual feedback for each student on strengths and weaknesses.
- Maintained accurate files of assessment results, graded assignments and student work.
- Managed educational program budget and prepared monthly reports.
- Conducted surveys with students upon course completion to gather feedback for improvement.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Was promoted to handle office tasks along with class works due to internal reasons.
- Analyzed revenues, expenditures and cash management.
- Reviewed operating budgets periodically to analyze trends affecting budget needs.
- Developed strategic plans for day-to-day financial operations.
Office Administrator
Sharma Agro Service Centre
09.2020 - 05.2021
- Interacted with customers by phone, email, or in-person to provide information and received 20-30 orders and payments per day.
- Answered direct calls, routing calls from other store locations, delivered messages to staff and greeted visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Identified and communicated customer needs to inbound and outbound supply chain teams.
- Defined clear targets and objectives and communicated to other team members.
- Built and maintained good relations with 30+ vendors.
- Prepared bills and determined charges using the rate book.
Education
IBM - International Market Research
Niagara College
Niagara Falls, ON04.2024
BBA - Management And Leadership
IEC University
HP, India08.2020
Skills
- Good grasp of vernacular or colloquial speech as well as formal english
- Proficiency in MS Office especially Word & Excel
- Cultivating Productive Relationships
- Cafe Inventory
- General Ledger Reconciliation
- Natural Leadership
- Inventory Tracking and Management
- Database Maintenance
- Very good with computers and consumer technology
- Capable of handling multiple tasks in fast-paced environments within stringent timelines to meet organizational and customer needs
- Excellent knowledge collection and high typing speed of correct spelling grammar and punctuation
- Excellent verbal and written communication skills in English, Punjabi and Hindi
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You do not rise to the level of your goals, you fall to the level of your systems.
James Clear
Timeline
Supervisor of Operations & Part Time Cook
Hungry Point
12.2022 - 07.2023
IELTS Trainer & Branch Manager
Eagle IELTS
06.2021 - 09.2022
Office Administrator
Sharma Agro Service Centre
09.2020 - 05.2021
IBM - International Market Research
Niagara College
BBA - Management And Leadership
IEC University
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