Summary
Overview
Work History
Education
Skills
Honors And Awards
Summary Of Qualification
Activities
Languages
Accomplishments
Certification
Languages
Affiliations
Accomplishments
References
Timeline
Generic

Vikas Sharma

Langley,British Columbia

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Store Co Manager

Walmart Canada
Surrey, British Columbia
09.2022 - Current
  • Drives Profitable Sales through achievement of sales and profit goals, budget management and sales forecasts. Proactively analyzes and utilizes sales/financial reports, economic trends and community needs to identify and respond to market changes while controlling expenditures. Communicates sales results to managers and associates and guides interpretation of results
  • Manages Operations through the creation of operational plans; prioritization, delegation and clear direction to managers and associates. Ensures optimal store conditions through effective merchandise presentation, accurate and competitive pricing and store standards within Company policies and guidelines. Implements new store programs according to Company direction, while evaluating effectiveness, monitoring perpetual inventory and replenishment, identifying problems with inventory flow and taking appropriate corrective action.
  • Executes and monitors asset protection and safety controls; maintains quality assurance standards; oversees safety and operational reviews while ensuring compliance with Walmart policies and procedures and with established safety, security, sales, financial and record keeping procedures and practices. Anticipates and proactively responds to compliance issues, including shrink control.
  • Serves Customers as an ambassador for their store by greeting customers, seeking their feedback and ensuring customer needs, complaints, and issues are resolved within Company guidelines to create a positive shopping experience. Models, enforces, and provides direction to associates on friendly and helpful customer service approaches and techniques.
  • Serves the community as a visible leader by participating in and supporting community events, developing relationships with key community groups, serving as a credible and effective spokesperson for the company. Acts as a Champion of company-sponsored programs, events, and sustainability efforts to associates and customers to emphasize the store’s role as an integral part of the community.
  • Leads Managers and Associates by conducting regular store meetings and communicating operational direction and initiatives. Drives Management and Associate engagement, recognizes and rewards accomplishments and provides opportunities for professional growth. Identifies high-potential associates, providing training and development to increase capability.
  • Demonstrates Company values by holding Managers and Associates accountable through timely, honest, specific and respectful performance feedback and corrective action. Builds and manages relationships with supporting functions within the store and district (e.g., Specialty Managers, District Loss Prevention Managers, People Managers, District Teams, etc.) as well as the Region/Home Office.
  • Adapts to constant changes in the technological landscape of the retail environment. Oversees the effective implementation of digital applications in the store, handles the training of the management team with respect to new OMNI processes and customer requirements.

Assistant Manager

Walmart
10.2018 - 09.2022
  • Analyzed business performance data and forecasted business results for upper management.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Identified opportunities for cost reduction and savings initiatives.
  • Monitored budgets, resources, and performance metrics.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Coordinated cross-functional collaboration for improved efficiency.
  • Delegated work to staff, setting priorities and goals.
  • Established key performance indicators (KPIs) to measure success.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Customer Service Manager

Walmart
12.2016 - 05.2018
  • Help assist customers and manage employees throughout the day
  • Ensures that the customer's needs are being met to their satisfaction
  • Deals with customer's complaints and technology support on cash registers and other equipment
  • Assisted with the training and direction of employees in multiple areas.

Education

Master of Science - Management Science

University of Waterloo
Waterloo, ON
12-2017

Bachelor of Science - Information Technology

Western Oregon University
Monmouth, OR
06.2015

Skills

  • Multitasking and Organization
  • Customer Relations
  • Problem-Solving
  • Retail Inventory Management
  • Strong multi-tasking
  • Dependable and reliable
  • Merchandise Strategizing
  • Sales Growth
  • Detail Oriented
  • Shrinkage Control
  • Budget Administration

Honors And Awards

  • Received Academic Honor Role in 2013-2015
  • Who’s Who Among Students In American Universities & Colleges Award (Who’s Who
  • Is a national program that honors outstanding student leaders for their academic and community achievements)
  • Best international student leadership award 2011-2012
  • International Cultural Service Program scholarship (Academic Merit and Cultural Service based competitive scholarship awarded to approximately 20 students at Western Oregon University)
  • Associated Students of the Western Oregon University, Senator of the Year
  • Best Captain of the Inter-School Basketball Tournament 2005-2006
  • Best Player of the district 2004-2007

Summary Of Qualification

Experience working in a team environment and as a project lead Proficient in developing new goals and completing all objectives Seven years of experience in customer service-oriented industry Highly skilled in assisting office operations and performing equipment upgrades as part of a computing services team Advanced technical proficiencies in: Windows (Vista, 7,8, 8.1, 8.2 & 10) and UNIX/Linux (X 10.10) Operating Systems Technical Support: Installation, Configuration & Troubleshooting of Hardware & Software Database Management: SQL (SQL 2012 & SQL 2014) and MS Access Applications: Microsoft Office (Word, Excel, PowerPoint, Outlook), MS Project

Activities

  • International Club: President of International Club (Plan, organize and carry out responsibilities associated with your role as the club’s chief executive officer)
  • Plus Team 2010-2011: Orientation Leader (To help New students and share our personal experience)
  • WOU Senate: Senator (Write bills for student government.)
  • International Club- Western Oregon University: Activity Coordinator (To Organize activities for students.)
  • Model United Nation Club: President of Model United Nation Club ( Plan, Organize different conferences for the members)
  • Incidental Fees Committee: (Appointed by study body to distribute students funds ($4.3 million) in different departments of university)

Languages

  • English
  • Hindi
  • Punjabi

Accomplishments

  • Received Academic Honor Role in 2013-2015
  • Who's Who Among Students In American Universities & Colleges Award (Who's Who Is a national program that honors outstanding student leaders for their academic and community achievements)
  • Best international student leadership award 2011-2012
  • International Cultural Service Program scholarship (Academic Merit and Cultural Service based competitive scholarship awarded to approximately 20 students at Western Oregon University)
  • Associated Students of the Western Oregon University, Senator of the Year
  • Best Captain of the Inter-School Basketball Tournament 2005-2006
  • Best Player of the district 2004-2007

Certification

  • Graduate Certificate in Business & Entrepreneurship

Languages

English
Professional
Hindi
Professional
Punjabi
Professional

Affiliations

  • International Club: President of International Club (Plan, organize and carry out responsibilities associated with your role as the club's chief executive officer)
  • Plus Team 2010-2011: Orientation Leader (To help New students and share our personal experience)
  • WOU Senate: Senator (Write bills for student government.)
  • International Club- Western Oregon University: Activity Coordinator (To Organize activities for students.)
  • Model United Nation Club: President of Model United Nation Club ( Plan, Organize different conferences for the members)
  • Incidental Fees Committee: (Appointed by study body to distribute students funds ($4.3 million) in different departments of university)

Accomplishments

  • Increased sales by 8% by coaching department managers on new merchandising standards.
  • Managed a store that exceeded company expectations in every category during the 3rd and 4th quarter of 2023.
  • Supervised team of 350 staff members.
  • Saved the company approximately $1 million by controlling the shrink.

References

References available upon request.

Timeline

Store Co Manager

Walmart Canada
09.2022 - Current

Assistant Manager

Walmart
10.2018 - 09.2022

Customer Service Manager

Walmart
12.2016 - 05.2018

Master of Science - Management Science

University of Waterloo

Bachelor of Science - Information Technology

Western Oregon University

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Vikas Sharma