Summary
Overview
Work History
Education
Skills
Timeline
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Vikas Podudolu

North York,ON

Summary

Experienced professional with a strong background in customer service, technical support, and team management. Proficient in handling customer inquiries, resolving issues, and optimizing service processes. Skilled in problem-solving, effective communication, and customer relationship management. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

3
3
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

Pusateri
Toronto, ON
06.2023 - Current
  • Maintained accurate records of customer interactions for future reference
  • Followed policies and procedures for handling incoming calls, emails, complaints, returns, refunds
  • Handled 40-50 calls daily, ensuring quality customer experience
  • Customized product education for clients, enhancing retail management
  • Monitored customer feedback and adjusted service accordingly.

DESKTOP SUPPORT ANALYST

Novisync
Vikakhapatnam, India
06.2021 - 01.2022
  • Responded promptly to helpdesk requests from customers regarding their technical queries or concerns
  • Maintained office equipment and technology assets
  • Provided technical support for hardware and software issues
  • Assisted with IT systems implementation and software upgrades
  • Managed inventory records for IT equipment and supplies.

Education

PGD in Project Mangement -

Fleming College
Peterborough, ON
08.2023

Bachelor's of Engineering -

Gayatri Vidhya Parishid College of Engineering
Visakhapatnam
04-2021

Skills

  • Microsoft Office Suite
  • Network & Protocols
  • CRM Software
  • Technical Documentation
  • Cybersecurity
  • Call Center Operations
  • Troubleshooting
  • Hardware Configuration
  • Customer Service
  • Time Management
  • Product Knowledge
  • Active Listening

Timeline

CUSTOMER SERVICE REPRESENTATIVE

Pusateri
06.2023 - Current

DESKTOP SUPPORT ANALYST

Novisync
06.2021 - 01.2022

PGD in Project Mangement -

Fleming College

Bachelor's of Engineering -

Gayatri Vidhya Parishid College of Engineering

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Vikas Podudolu