Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vikas BHOLEWASIA

Vikas BHOLEWASIA

Delta,BC

Summary

Accomplished [Job Title] skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

Lowes Home Improvment
04.2023 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.

Department Sales Manager

Lowes Home Improvment
03.2022 - 03.2023
  • Built relationships with customers and community to establish long-term business growth.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

Phone Interviewer

Government Of Canada
05.2021 - 03.2022
  • Gathered data and insights from participants during telephone interviews.
  • Administered phone interviews to survey participants.
  • Followed call center protocols when notifying participants of call purpose and use of information.
  • Documented records of call information.

Sales Specialist

Lowes Home Improvment
02.2018 - 03.2022
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Provided first-rate service to all customers and potential customers.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Education

BBA - Business Administration

University of Regina
Regina, SK
04.2018

Skills

  • Operations Oversight
  • Loss Prevention
  • Stock Management
  • Business Development
  • Store Organization
  • Records Management
  • [Software] Expertise
  • Work Planning and Prioritization

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Assistant Store Manager

Lowes Home Improvment
04.2023 - Current

Department Sales Manager

Lowes Home Improvment
03.2022 - 03.2023

Phone Interviewer

Government Of Canada
05.2021 - 03.2022

Sales Specialist

Lowes Home Improvment
02.2018 - 03.2022

BBA - Business Administration

University of Regina

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Vikas BHOLEWASIA