Hi, I’m
Vikas Arora
Winnipeg
Summary
Upbeat and positive, with excellent interpersonal and organizational skills. Adept at coordinating daily operations and ensuring top-notch guest experiences. Committed to driving operational excellence and enhancing guest satisfaction. Highly energetic hotel manager with more than 2 years of experience working in hospitality industry. Successful background with mid-range hotels providing unforgettable service to visitors and clients.
Overview
2
years of professional experience
Work History
Country Inn Suits
Assistant Hotel Manager
01.2023 - 01.2025
Job overview
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Optimized room inventory management, maximizing occupancy rates while minimizing overbooking incidents.
- Monitored online reviews and ratings from guests, implementing changes as necessary to address concerns or capitalize on positive feedback.
- Facilitated open lines of communication between staff members across various departments for smooth collaboration.
- Assisted in the creation of long-term strategic plans for the hotel''s continued growth and success.
- Maintained high standards of cleanliness throughout the property by enforcing strict housekeeping procedures.
- Streamlined front desk operations for improved efficiency and enhanced guest experiences.
- Provided exceptional service and assistance to guests upon check-in.
- Provided services efficiently and with high level of accuracy.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Education
Govt Collage Mukatsar. Punjab
Bachelor of Arts from Arts
02.2009
Skills
- Front office operations
- Guest satisfaction tracking
- Staff training and development
- Food and beverage management
- Complaint handling
- Complaint resolution
- Property management systems
- Facility maintenance
- Guest relations management
- Rooms division management
Accomplishments
- Handled all cash and credit cards for payment, resulting in zero errors over the course of 24 months.
- Implemented strategic organizational systems and records management methodology to improve confidentiality, integrity and availability of critical business data.
- Kept guests calm during Hurricane Ivan through effective communication and dynamic listening skills which prevented serious injuries or fatalities.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Native or Bilingual
My previous job,s review section speaks to my excellence in service .
i am highly motivated to deliver exceptional guest satisfaction and build lasting relationships . My previous employer,s review section showcases my commitment to excellence with glowing comments from guest who have appreciated the outstanding service i provide .
Timeline
Assistant Hotel Manager
Country Inn Suits
01.2023 - 01.2025
Govt Collage
Bachelor of Arts from Arts
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