VIJIN VIJAYAN
Windsor,Canada
Summary
Dynamic and results-driven professional with a strong background in management, customer service, public relations, and teamwork. Skilled in time management and leadership, demonstrating effective communication and critical thinking. Maintains peak physical fitness for demanding tasks and optimal performance. Applies conflict-resolution skills and collaborates effectively with others. Exhibits willingness to help and adapts to changing situations. Shows respect for others and maintains professionalism in all responsibilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Driver
Uber
12.2024 - Current
- Provide safe and reliable transportation to passengers using the Uber app.
- Navigate efficiently using GPS and real-time traffic updates.
- Ensure vehicle cleanliness and maintenance.
- Deliver excellent customer service with professionalism and courtesy.
- Follow traffic laws and safety regulations.
- Manage ride requests and fare transactions via the Uber app.
Imports Coordinator
Thrifty's Inc
06.2023 - 07.2024
- Acted as the primary liaison between global suppliers, freight forwarders, and internal departments to ensure efficient coordination of shipments, demonstrating strong communication and problem-solving skills.
- Reviewed and processed import documentation, ensuring compliance with international trade regulations and company policies, emphasizing accountability and integrity.
- Worked closely with customs brokers and regulatory agencies to facilitate the smooth clearance of shipments, requiring critical thinking and attention to detail.
- Developed and maintained strong relationships with international vendors, fostering an inclusive and diverse supplier network while promoting ethical business practices.
- Collaborated with warehouse and distribution teams to coordinate the timely receipt and movement of imported goods, highlighting teamwork and flexibility.
- Identified and resolved shipment discrepancies, ensuring that all imported products met company standards and legal requirements, demonstrating systematic problem-solving skills.
- Managed multiple import projects simultaneously, utilizing time management skills to prioritize tasks effectively in a fast-paced, high-pressure environment.
- Negotiated freight rates and shipping contracts to optimize cost efficiency while maintaining high service levels, reflecting professionalism and financial responsibility.
- Conducted regular audits of import documentation and procedures to improve operational efficiency and ensure compliance with evolving regulations.
- Provided mentorship and training to junior staff on import processes and best practices, supporting a positive and inclusive work environment.
- Responded to unexpected shipment delays and logistical challenges with adaptability and critical thinking, ensuring minimal impact on business operations.
- Maintained accurate records of shipments, supplier agreements, and compliance documentation, demonstrating accountability and attention to detail.
- Worked effectively under pressure to resolve supply chain disruptions, showcasing resilience, stress management, and decision-making skills.
- Engaged with diverse stakeholders, both locally and internationally, to promote a culture of inclusion, collaboration, and mutual respect in all business interactions.
- Assisted in the development of company policies regarding imports and trade compliance, ensuring alignment with corporate values and ethical business practices.
Delivery Driver
Gobolt
06.2021 - 05.2023
- Provided professional and customer-focused delivery service, ensuring all clients received their packages on time while maintaining a positive and respectful attitude.
- Engaged with a diverse customer base, adapting communication styles to effectively interact with individuals from different cultural backgrounds, demonstrating cultural awareness and inclusivity.
- Assisted customers with inquiries and delivery-related concerns, utilizing de-escalation techniques and conflict resolution skills when addressing complaints or difficult interactions.
- Maintained integrity in all transactions by ensuring packages were delivered securely and according to company protocols, reflecting a strong sense of responsibility and accountability.
- Worked efficiently in a fast-paced environment, managing multiple deliveries and adjusting routes based on changing conditions, showcasing adaptability and time management.
- Used problem-solving skills to address logistical challenges, such as incorrect addresses or customer absences, ensuring timely and effective resolutions.
- Ensured compliance with all safety protocols and driving regulations, prioritizing professionalism and adherence to company policies.
- Assisted in training new drivers, sharing best practices and fostering a supportive, inclusive team environment.
- Worked collaboratively with dispatchers and other team members to optimize delivery routes, demonstrating teamwork and effective communication.
- Conducted vehicle inspections before and after shifts, ensuring safety and reliability while demonstrating attention to detail and accountability.
- Remained calm and composed in high-pressure situations, such as traffic delays or adverse weather conditions, reflecting resilience and stress management.
- Used physical endurance to complete deliveries efficiently, handling heavy packages with proper lifting techniques while maintaining fitness and stamina.
- Implemented customer service strategies that aligned with company values, ensuring that all interactions reflected professionalism, respect, and fairness.
- Maintained accurate records of deliveries, including customer signatures and proof of delivery, ensuring all transactions were properly documented.
- Adapted to changing schedules and unexpected challenges with flexibility and a problem-solving mindset, ensuring continued efficiency in daily operations.
Server /Food Service Supervisor
Camino Taco
01.2020 - 03.2021
- Supervise, coordinate, and schedule the activities of food service staff.
- Keep stock of inventory and order supplies accordingly
- Train employees in food handling, sanitation, and safety procedures.
- Works well under pressure and effectively de-escalates situations
- Address customer concerns and ensure excellent service.
- Ensure compliance with health and safety regulations.
Night Auditor
Bluemountain Resorts
05.2019 - 01.2021
- Auditing, balancing, and verifying daily revenue documentation
- Managing the hotel's inventory of reservations, room assignments, and vacancies
- Greeting guests, checking them into rooms, assisting with check-outs, and providing guests with important information
- Answering phones, scheduling wake-up calls, and assisting with reservation requests
- Monitoring video surveillance for any unusual activity in locations around the resort and update the security department
- Responding to guest inquiries, complaints, and concerns
- Balancing cash drawers, record errors, reconcile receipts, compile, sort and file records of resort activities
- Promoting hotel services and features
Shift Manager
Burger King
12.2016 - 01.2019
- Lead and motivate team members to meet customer service standards.
- Ensure cleanliness, organization, and proper stocking of the restaurant.
- Monitor food safety procedures and maintain quality control.
- Train new staff on operational procedures and customer service.
- Handle customer complaints professionally.
- Oversee cash handling and financial transactions.
- Manage employee scheduling and payroll processing.
- Develop strategies to increase sales and profitability.
- Maintain compliance with health and safety regulations.
- Analyze daily reports to identify areas for improvement.
Marketing and Circulation Executive
Mathrubhumi Printing & Publishing Co.Ltd
09.2014 - 08.2016
- Responsible for sales and marketing across the southern India region by leading a team of 35 sales organizers and their associates
- Communicating with the buyer, vendor, bank, freight forwarder and broker to resolve any problems on the orders, shipments, and payments.
- Call the Warehouse or Allocations Departments', when necessary, to advise of shipment status and/or obtain information necessary to process shipments.
- Prepare and execute marketing strategies to improve company performance.
- Managed and resolved the grievance received by taking immediate action and ensuring the best practice.
- Reviewing all documents, contact all first-time customers, Prepare commercial documents for all export shipments.
- Conducted trade shows with various companies on behalf of Mathrubhumi.
- Conduct field research, complete accurate monthly reports and submit quarterly reports.
Education
PG - DIPLOMA - INTERNATIONAL BUSINESS MANAGEMENT
Lambton College
Sarnia, ON01.2018
MASTER OF BUSINESS ADMINISTRATION - MARKETING AND FINANCE
University of Calicut
01.2014
BACHELOR OF COMMERCE - FINANCE
University of Calicut
01.2012
Skills
- Public Relations
- Effective Communication
- Time Management
- Leadership
- Critical Thinking
- Teamwork
- Project Management
- Physical fitness
- Empathy
- Adaptability
- Patience and calm
- Problem-solving skills
- Customer service
- Safe driving
Certification
- Driving License - Canada - G, India - Full License
- Security Guard License
- Emergency First Aid & CPR (Level C) & AED
Hobbies and Interests
- Meditation
- Reading
- Photography
- Soccer
- Table Tennis
- Gym
Languages
English
Malayalam
Hindi
Tamil
Timeline
Driver
Uber
12.2024 - Current
Imports Coordinator
Thrifty's Inc
06.2023 - 07.2024
Delivery Driver
Gobolt
06.2021 - 05.2023
Server /Food Service Supervisor
Camino Taco
01.2020 - 03.2021
Night Auditor
Bluemountain Resorts
05.2019 - 01.2021
Shift Manager
Burger King
12.2016 - 01.2019
Marketing and Circulation Executive
Mathrubhumi Printing & Publishing Co.Ltd
09.2014 - 08.2016
MASTER OF BUSINESS ADMINISTRATION - MARKETING AND FINANCE
University of Calicut
BACHELOR OF COMMERCE - FINANCE
University of Calicut
PG - DIPLOMA - INTERNATIONAL BUSINESS MANAGEMENT
Lambton College