Vijeta Chauhan
Niagara Falls,ON
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives. High-performing Bank Customer Service Representative with extensive experience providing exceptional service and support in fast-paced banking environment. Skilled in resolving customer issues, providing financial advice and cross-selling bank products. Strong communicator and problem-solver committed to helping customers achieve financial goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Bank Customer Service Representative
Canadian Tire Bank
St. Catharine’s, ON
06.2022 - Current
- Provide splendid customer service to customers in a friendly and courteous manner at all times
- Have sufficient knowledge about banking products and services and respond to all inquiries accordingly
- Improve customer’s banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay
- Well-Founded understanding of most bank systems and processes e.g., TSYS, PEGA, POLARIS
- Inform and suggest new banking products to customers
- Provide information to customers on their account status and account balances
- Guide customers about online banking
- Digital training.
Supervisor
A&W
Niagara Falls
05.2021 - 02.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Supervisor
Pioneer gas station
Welland, ON
03.2020 - 06.2020
- Supported front end procedures to keep items well-stocked to prevent shrinkage
- Greeted customers and responded to requests for information
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Team Member
Tim Hortons
Richmond hills, ON
11.2019 - 01.2020
- Worked hard to learn required tasks quickly to maximize performance
- Improved knowledge and productivity through continuous education and learning from senior team leaders.
Insurance advisor
Max Life Insurance Company LTD
Kurukshetra, INDIA
05.2015 - 05.2016
- Educated and counseled clients about insurance coverage differences and results of decisions to persuasively sell maximum coverage within budget
- Conducted research to identify ideal coverage options for customers
- Engaged customers and provided high level of service by carefully explaining details about documents
- Analyzed customer needs and provided best options, upselling products and services
- Drove client retention by increasing savings opportunities and identifying premium discounts
- Generated reports for senior leadership to recommend corrective actions and improvements.
Education
Certificate of IFSE -
Canadian Investment Fund Course
05.2022
Diploma in Education -
Board of School Education Haryana
Kurukshetra07.2018
Bachelor of Commerce -
Kurukshetra University
Kurukshetra05.2014
Skills
- Processes and Procedures
- Program Evaluation
- Experience in Leadership
- Improvement Plan Knowledge
- Customer Service
- Friendly, Positive Attitude
- Credit solutions guidance
- Financial product knowledge
- Sales proficiency
- Teamwork and Collaboration
- Complaint Handling
- Data entry proficiency
Languages
English
Full Professional
Timeline
Bank Customer Service Representative
Canadian Tire Bank
06.2022 - Current
Supervisor
A&W
05.2021 - 02.2022
Supervisor
Pioneer gas station
03.2020 - 06.2020
Team Member
Tim Hortons
11.2019 - 01.2020
Insurance advisor
Max Life Insurance Company LTD
05.2015 - 05.2016
Certificate of IFSE -
Canadian Investment Fund Course
Diploma in Education -
Board of School Education Haryana
Bachelor of Commerce -
Kurukshetra University