Vijay Selvine Dsouza
Saskatoon, Saskatchewan,SK
Summary
Ambitious restaurant manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Parktown Hotel
06.2023 - Current
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Food and Beverage Supervisor
Parktown Hotel
04.2022 - 05.2023
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Directed food preparation and cooking activities to meet health and safety standards.
Bar Supervisor/Asst Bar Manager
Princess Cruise Lines Ltd.
01.2013 - 06.2021
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Purchased supplies according to expected demand.
- Checked ID cards and verified bar guests were of legal age.
- Closed out cash register and prepared cashier report at close of business.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Completed bar opening and closing procedures.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Bartender
Princess Cruise Lines Ltd.
03.2007 - 12.2012
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Education
Diploma in Hotel Management - Food And Beverage Studies
Summer Sands Institute of Hotel Management
India03.2001
Skills
- Service Prioritization
- Restaurant Operations
- POS System Operations
- Training and Coaching
- Health Department Inspections
- Hiring
- Staff Management
Certification
- Tourism and Travel Management from University of Queensland,Australia.
- Culture of Service from Kyoto University,Japan.
- Serve It Right.
- SafeCheck- Advanced Food Safety Certificate.
- CPR and First Aid
- Emerit Tourism Training and Certification (Ongoing)
- Service Best by Tourism Saskatchewan
Timeline
Restaurant Manager
Parktown Hotel
06.2023 - Current
Food and Beverage Supervisor
Parktown Hotel
04.2022 - 05.2023
Bar Supervisor/Asst Bar Manager
Princess Cruise Lines Ltd.
01.2013 - 06.2021
Bartender
Princess Cruise Lines Ltd.
03.2007 - 12.2012
Diploma in Hotel Management - Food And Beverage Studies
Summer Sands Institute of Hotel Management
- Tourism and Travel Management from University of Queensland,Australia.
- Culture of Service from Kyoto University,Japan.
- Serve It Right.
- SafeCheck- Advanced Food Safety Certificate.
- CPR and First Aid
- Emerit Tourism Training and Certification (Ongoing)
- Service Best by Tourism Saskatchewan
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