Vijaya Ragavan Raja

Dedicated Software Engineering professional with a history of meeting company goals utilizing consistent and organized practices and with overall 9 years of experience in fast paced work environments with strong organizational, technical and interpersonal skills. Skilled in working under pressure and adapting to new situations, highly trustworthy, ethical and discreet.

• 9+ years experience with excellent exposure to various aspects of Regulatory and Compliance processes in Documentum/FirstDoc
• Worked in Documentum Administration, DQL, API, DQMAN, FirstDoc Configurations and Service Now- ITIL Support Processes
• Interacting with various levels of management to understand the requests and validate job requirements
• Effective team player with excellent problem-solving abilities in fast paced and challenging environment
• Excellent Communication and interpersonal skills. Ability to quickly grasp new concepts, both technical and business related

• Date of Birth: 10/15/1992
• Gender: Male
• Nationality: Indian

• E741933315, 06/2026
• Open Work Permit Visa (MISSISSAUGA), 02/2025

Exelon and Constellation Documentum Cloud Environment Documents Migration

Role: Documentum Migration Co-Ordinator (01/2023 to 03/2024)

• Expertise in Documentum tools like Content Server, Documentum Administrator, Webtop, Documentum Composer, Index server and Documents migration tool IMF.
• Involved in document migrations which included creating and maintain profiles in IMF tool and Creating Users, Roles, ACLs, Jobs, Workflows, Object Types and Attributes in Target Environment.
• Worked on Documentum composer to import the attributes from source and install those Artifacts into target environment.

Takeda ECM, Life Sciences & Health Care

Role: Documentum FirstDoc application Ownership, L2-Technical Support (02/2022 to 12/2022)

• Worked on L2 support related activities and extensively addressing L3 related issues in Platforms end where Documentum is configured in Windows and Linux servers.
• Worked on Application Upgrade Activities.
• Worked on Enhancement Requests to fix the issues in Documentum Application. Following the Business Processes for all the releases like creating the required documents, Change Management, creating System/UAT Test Scripts, execution of System Testing.
• In-depth knowledge of Document workflows, permission sets, Alias sets and creation. Performed service maintenance activity across all environments every week which involves patch installation, service restart, log backup.

AstraZeneca, Life Sciences & Health Care

Role : Documentum FirstDoc application Ownership, L2-Technical Support (01/2016 to 02/2022)

• FirstDoc is an electronic document management system (EDMS) designed for the life sciences industry. Support and maintenance including handling incidents, problem tickets and change and service requests. Maintenance contributes to bug-fixes and data fixes which arises as part of change requests and problem tickets.
• AZ-Doc is a GxP regulated content management platform developed for leveraging document management in a leading pharmaceutical with focus on being compliant with good manufacturing processes. It encompasses 8 major pharmaceutical manufacturing systems spread over several countries across the globe. Using this system, close to 100,000 users create, maintain, share and archive documents ranging from validation forms and manufacturing batch sheets to training materials and SOPs- each following a lifecycle and access control mechanism conforming to pharmaceutical regulations of their respective countries.