Summary
Overview
Work History
Education
Skills
Certification
Timeline
RegisteredNurse

Vijaya Gautam

Mississauga,ON

Summary

A dedicated and compassionate Public Health graduate with a post graduate in health care administration and a diploma in Personal Support Work (PSW), seeking a PSW position to apply my skills and knowledge in healthcare. I'm passionate about providing high-quality care, supporting individuals in need, and continuously learning to enhance my expertise.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cashier/Merchandizing Assistant

No Frills Grocery
10.2023 - Current
  • Responded promptly and and helped determine customer needs and Resolved customer complaints professionally.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in the store.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.

Personal Support Worker Student

Schlegel Villages
01.2025 - 02.2025
  • Consistently maintained required documentation regarding client progress, incidents, or concerns for ongoing quality improvement efforts within the organization.
  • Facilitated mobility for clients with physical limitations by providing assistance with transfers, and ambulation.
  • Maintained client confidentiality at all times, respecting their right to privacy while ensuring compliance with relevant regulations and ethical standards.
  • Utilized effective time management skills to ensure all clients received the necessary attention and support despite varying levels of need.
  • Supported continuous learning initiatives by attending professional development workshops and sharing best practices with team.
  • Improved clients'' overall well-being through attentive support, encouragement, and companionship.
  • Assisted in developing new approaches towards engaging challenging behaviors exhibited by some clients while maintaining a safe space for everyone involved.
  • Collaborated with interdisciplinary team members to optimize client care delivery while adhering to organizational protocols and best practices guidelines.
  • Promoted client safety by monitoring their environment and ensuring adherence to prescribed health plans.
  • Contributed to positive client outcomes through the implementation of individualized care plans tailored to each person's unique needs.
  • Boosted client satisfaction through empathetic listening and prompt response to requests or concerns.
  • Enhanced client comfort by providing compassionate personal care and assistance with daily living activities.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, bathing, dressing, dental care, brief changing, and feeding.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Recognized and reported abnormalities or changes in patients' health status to nurse.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Recorded status and duties completed in logbooks for management.
  • Helped record patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Guided patients to restroom to support bladder and bowel relief requirements.

Research Assistant

Cist College
08.2022 - 08.2023
  • Successfully conducted qualitative dissertation on "Experience of Elderly people deprived from Family Support in Old Age Home"
  • Worked on manuscripts for both qualitative and quantitative research.
  • Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
  • Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
  • Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
  • Contributed to the publication of research articles in peer-reviewed journals.
  • Contributed to development of research proposals, aligning with strategic objectives and securing project approvals.
  • Analyzed results using analytical software and created reports.

Head of Incoming Exchanges

AIESEC in Nepal
02.2022 - 02.2023
  • Supervision of cross-cultural exchanges in Kathmandu, capital city of the country
  • Led a management body in a multi hierarchy setting
  • Opened projects relevant to SDGs and provided opportunities to youths from outside Nepal
  • Executed awareness session in schools about topics relevant to SDGs.

School Teacher

Kidland School
04.2018 - 04.2020
  • Assumed responsibility and accountability for the classroom's academic progress and students' learning culture.
  • Taught science, health science and mathematics
  • Established open communication and positive relationships with students, parents, peers, and administrative staff.

Education

Ontario College Certificate - Personal Support Worker

Sherdian College
Hazel McCallion Campus
04-2025

Post-Graduate Certificate - Health Care Administration

Canadore College of Applied Arts And Technology
Brampton, ON
04-2024

Bachelors - Public Health

CiST
Kathmadu, Nepal
08-2022

Skills

  • Time and Workload management
  • Verbal and written communication
  • Documentation skills
  • Team collaboration
  • Dependable and responsible
  • Patience and empathy
  • Emotional resilience
  • Respectful and compassionate
  • Work ethic and integrity
  • Nutrition awareness
  • Cleaning and sanitizing
  • Care plan assessment
  • First aid and safety
  • Compassionate care
  • Geriatric, Patient, and Dementia care
  • Household organization
  • Fall prevention
  • ADL assistance
  • Hoyer lifting equipment
  • Behavior redirection
  • Flexible schedule and availability

Certification

  • Standard First Aid and CPR Level C Certification
  • PSW/HCA Personal Support Worker/Health Care Aide
  • Worker Health and Safety Awareness
  • N95 Mask Fit Check
  • Food Handler Certificate
  • HACCP Hazard Analysis and Critical Control Points

Timeline

Personal Support Worker Student

Schlegel Villages
01.2025 - 02.2025

Cashier/Merchandizing Assistant

No Frills Grocery
10.2023 - Current

Research Assistant

Cist College
08.2022 - 08.2023

Head of Incoming Exchanges

AIESEC in Nepal
02.2022 - 02.2023

School Teacher

Kidland School
04.2018 - 04.2020

Ontario College Certificate - Personal Support Worker

Sherdian College

Post-Graduate Certificate - Health Care Administration

Canadore College of Applied Arts And Technology

Bachelors - Public Health

CiST
Vijaya Gautam