Vijay Sagar
Customer Service Representative
Summary
Performance-oriented Inventory Specialist through extensive experience, postgraduate engineer, excellent problem solver, excellent communicator, supercharged with energy, creative, tactful, courteous, honest, passionate, highly organized, detail-oriented, accountable, accurate, adaptable, dedicated, enthusiastic, punctual, flexible to work independently, as a team player, or in a leadership role
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
LCBO
12.2021 - Current
- Consistently demonstrated record-efficient cashiering and charity collections
- Stocking up and Facing-up products,
- Responded to customer inquiries promptly by ensuring up-to-date product knowledge,
- Consistently met or exceeded Customer survey targets,
- Demonstrated highly efficient In-store tasting and sales from tasting table.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Business Manager
Fusion Corporation
12.2011 - 03.2020
- Purchasing, receiving, validating, and reconciling capital and inventory goods
- Expert-level development of interactive Excel/Google spreadsheets with formulae, to input, analyze, and interpret data; to produce high-quality and easy-to-understand reports with highlights of key performance indicators
- Developing and maintaining a tracking system using spreadsheet techniques to coordinate, track and make recommendations to assist with purchasing, inventory control, and demand forecasts
Plant Manager
SITAG INC
01.2002 - 02.2003
- Process development and overall management of the Plant
- Cycles Counts and Inventory Control
- Purchasing
- Managed direction and planning for plant with focus on optimization of daily functions, exceeding customer expectations and achieving KPIs.
- Optimized processes to maximize efficiency.
- Reduced costs by eliminating materials waste and unnecessary labor hours.
- Provided direction and leadership to all levels of employees and managers.
- Directed employees and related programs to maximize team productivity and facility output.
Operations Manager
Proformix Ltd
01.2001 - 02.2002
- Developing processes and procedures for smooth operations of the Plant
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
Education
Master's Degree - Electronics Engineering
I.I.T
1983
Bachelor’s Degree - Electrical & Electronics Engineering
R.E.C
1978
Skills
- Inventory Specialist
- Spreadsheets Development with complex formulae and conditional formatting
- Prevention Strategies
- Corrective Actions
- Customer Buying Habits
Certification
- Smart Serve Certified
- Up to date on all LCBO online training programs with Gold Badge
Timeline
Customer Service Representative
LCBO
12.2021 - Current
Business Manager
Fusion Corporation
12.2011 - 03.2020
Plant Manager
SITAG INC
01.2002 - 02.2003
Operations Manager
Proformix Ltd
01.2001 - 02.2002
Master's Degree - Electronics Engineering
I.I.T
Bachelor’s Degree - Electrical & Electronics Engineering
R.E.C
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