Summary
Overview
Work History
Education
Skills
Certification
Cover Letter
Languages
Timeline
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Vijay Moosai

Trinidad & Tobago

Summary

Seasoned Delivery Executive with 15+ years leading service operations across 17 countries in LATAM and the Caribbean. Proven ability to elevate customer satisfaction, reduce operational downtime, and drive performance in multimillion-dollar programs. Expert in stakeholder engagement, service strategy, and delivery governance.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Service Delivery Manager

ERICSSON AB
09.2012 - Current
  • Delivered 98%+ SLA compliance across 5+ years, reducing customer escalations by 40%.
  • Led 50+ engineers and project staff, delivering 80+ initiatives across 17 countries.
  • Reduced downtime by 30% YoY through improved incident protocols.
  • Boosted NPS 22% by aligning delivery strategy with executive stakeholders.
  • Co-led technical RFPs, securing 3 new regional service contracts.

Board Director

Telecommunications Authority of Trinidad & Tobago (TATT)
01.2011 - 10.2012
  • Directed $100M+ telecom/broadcast strategy roadmap.
  • Promoted digital inclusion across underserved regions.

Product & Project Manager

Resonance Caribbean Limited
01.2010 - 08.2012
  • Delivered 20+ commercial product launches, reducing go-to-market cycle by 35%.
  • Managed product lifecycle with team of 8 analysts and external vendors.
  • Oversaw all technical delivery and certification processes for fintech products.

Charging System Consultant

Ericsson
03.2008 - 12.2009
  • Completed 4 system upgrades in 12 months with 99.95% uptime.
  • Led integration and support of Claro’s national billing infrastructure.

Charging System Engineer / NOC Engineer

Digicel
11.2005 - 02.2008
  • Improved provisioning automation, reducing campaign launch times by 50%.
  • Supported rating structures and charging systems for regional operations.

Electrical Assistant

Electrix Services & Supplies
09.2004 - 06.2005
  • Installed telecom tower and industrial cabling infrastructure.

Education

Bachelor of Science - Computer Science & Management

University of The West Indies
01.2005

Skills

  • Global Service Delivery Management
  • Customer Success & Stakeholder Engagement
  • Contract & SLA Governance
  • P&L Ownership & Budget Control
  • Telecom Operations & Infrastructure
  • Cross-Functional Team Leadership
  • Process Optimization & Incident Management
  • Financial Analysis & Forecasting
  • Strategic Account Development
  • Regulatory Compliance & OHS Standards
  • Incident investigation
  • Customer satisfaction
  • Case documentation
  • Data analytics
  • Business analysis
  • Project planning

Certification

  • ITIL Foundations | PMP (in progress)
  • Microsoft Excel, Power BI, Jira, Salesforce, SAP

Cover Letter

  • Dear Hiring Team
  • I’m writing to express interest in Delivery Executive or Service Delivery Leader roles. I bring over 15 years of experience driving complex programs and client satisfaction across 17 countries, leading regional service initiatives valued at over $10M.
  • At Ericsson, I led service operations for LATAM and the Caribbean, achieving over 98% SLA adherence and a 22% improvement in customer satisfaction. My expertise spans strategy, escalation management, and stakeholder engagement. I’m excited to bring this energy and focus to your team.
  • Thank you for considering my application.
  • Sincerely
  • Vijay Moosai

Languages

English
Full Professional

Timeline

Service Delivery Manager

ERICSSON AB
09.2012 - Current

Board Director

Telecommunications Authority of Trinidad & Tobago (TATT)
01.2011 - 10.2012

Product & Project Manager

Resonance Caribbean Limited
01.2010 - 08.2012

Charging System Consultant

Ericsson
03.2008 - 12.2009

Charging System Engineer / NOC Engineer

Digicel
11.2005 - 02.2008

Electrical Assistant

Electrix Services & Supplies
09.2004 - 06.2005

Bachelor of Science - Computer Science & Management

University of The West Indies

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Vijay Moosai