Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vijay Mennakanti

London,ON

Summary

Actively participate in brainstorming sessions and workshops to identify new data sources and analytical methods for business improvement and continuously improve data quality and integrity through rigorous validation and cleaning the data. Perform aggregate review of data of the project to identify data trends (compliance, etc.) and / or data inconsistencies that require further investigation and scheduling the meetings with the team to review about the projects we are working on. Seeking a Customer Service Representative position at Amazon to leverage strong communication skills, problem-solving abilities, and product knowledge to ensure customer satisfaction and contribute to company success.

Overview

5
5
years of professional experience

Work History

Data Analyst

Fortrea
06.2023 - 12.2023
  • Apply quality control procedures and checks to ensure data quality standards (client and Fortrea) are achieved
  • Review project documents such as protocols, CRFs (or eCRFs and eDiary), monitoring conventions, CRF (eCRF) completion guidelines, etc
  • Assist with the development Quality Management (QM) Plans that will deliver accurate, timely, consistent, and quality of data
  • Perform aggregate review of data by project to identify data trends or data inconsistencies that require further investigation
  • Run ancillary programs (e.g., diagnostics, special listings, reconciliation discrepancy listings) used to support the review of data
  • Apply quality control procedures and checks to ensure data quality standards (client) are achieved
  • Perform reconciliation of current data/customer data and third-party vendor data
  • Review data in accordance with company policies and applicable standardized data to identify erroneous, missing, incomplete, or implausible data
  • Assist in the creation of data acquisition conventions and data review guidelines / diagnostic specifications consistent with the statistical analysis plans, and CRF (eCFR) completion monitoring
  • Organizing meeting and Communicating with the different departments about the project and project updates.

Customer Service Representative

Amazon
Hyderabad
05.2021 - 12.2022
  • Keeping accurate records of customer interactions, transactions, inquiries and complaints
  • Staying informed about product updates, company policies, and industry trends to better assist customers
  • Always Maintaining a professional and courteous demeanor, even in challenging situations
  • Assisting customers with product information, troubleshooting, and technical support
  • Addressing customer inquiries, questions and concerns via various channels like phone, email, chat or in-person
  • Taking orders, processing returns or exchanges, and ensuring accurate billing and shipping information
  • Resolving customer complaints or issues effectively and efficiently to ensure customer satisfaction
  • Providing guidance to customers on product selection, usage and maintenance
  • Escalating complex or unresolved issues to appropriate teams or supervisor for further assistance
  • Identifying opportunities to recommend additional products or service that may benefit the customer
  • Adhering to company policies, procedures, and service standards while interacting with customers
  • Staying informed about product updates, company policies and industry trends to better assist customers.

Junior Accountant

MiracleSol IT Services
Hyderabad
03.2019 - 03.2021
  • Assisted in the preparation of monthly financial statements, including balance sheets, income statements, and cash flow statements
  • Conducted bank reconciliations and identified discrepancies, ensuring accurate reporting of financial data
  • Processed accounts payable and accounts receivable transactions, accurately recording invoices, payments, and receipts
  • Prepared and filed monthly sales tax returns, ensuring compliance with regulatory requirements
  • Assisted with annual audits by providing supporting documentation and explanations for financial transactions
  • Utilized accounting software (e.g., QuickBooks, Xero) to maintain accurate and up-to-date financial records
  • Supported senior accountants in day-to-day financial operations, including data entry, invoice processing, and expense tracking
  • Assisted in the preparation of financial reports and presentations for management review
  • Conducted research and analysis on accounting standards and regulations to ensure compliance
  • Participated in inventory counts and reconciliations to verify accuracy of stock records
  • Provided administrative support to the finance department, including filing, scanning, and organizing documents.

Education

Bachelor of Science - Computer Science

Mahatma Gandhi University
INDIA
May 2017

Skills

  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and attention to detail
  • Proficient in customer service software and CRM systems
  • Ability to multitask and prioritize in a fast-paced environment
  • Showing Empathy and Sympathy towards customer to maintain good relationship
  • Knowledgeable about Amazon products and services
  • Effective team player with the ability to work independently
  • Proficient in accounting software such as
  • QuickBooks, Xero, and Microsoft Excel
  • Strong understanding of accounting principles and financial concepts
  • Excellent analytical and problem-solving skills
  • Attention to detail and accuracy in data entry and financial reporting
  • Ability to prioritize tasks and meet deadlines in a fast-paced environment

Timeline

Data Analyst

Fortrea
06.2023 - 12.2023

Customer Service Representative

Amazon
05.2021 - 12.2022

Junior Accountant

MiracleSol IT Services
03.2019 - 03.2021

Bachelor of Science - Computer Science

Mahatma Gandhi University

Similar Profiles

CREATE PROFILE
Vijay Mennakanti