Vijay Kumar
Delta,BC
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations.
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
McDonald's
Chandigarh, Chandigarh
06.2020 - 03.2024
- Developed strong customer service skills, with experience in resolving customer complaints efficiently and professionally.
- Performed daily maintenance tasks such as counting the cash drawer, balancing receipts, and restocking supplies.
- Balanced cash drawer and performed daily audit procedures.
- Delivered quick, professional, and friendly check-out experience to customers.
- Handled large amounts of money and supported accuracy of financial transactions.
- Resolved customer issues promptly by communicating effectively with customers to identify needs and solutions.
- Read and followed cash register totals and verified against cash in till.
- Confirmed accurate scanning of products to verify customer orders.
- Optimized cashier performance by providing feedback and coaching.
Education
PGDCA - Computer Applications
Panjab University
Chandigarh03-2018
Bachelor of Arts - Arts
Panjab University
Chandigarh03-2015
Skills
- POS System
- Cash Drawer Reconciliation
- Flexible Schedule
- Transaction Approvals
- Shift Scheduling
- New Hire Training
- Online Order Picking
- Policy Enforcement
- POS System Operation
- Team Leadership
- Customer Service
- Money Handling
- Deposit Preparation
- Upselling strategies
- Cash Handling
- Transaction Management
- Safety rules
Timeline
Cashier Team Lead
McDonald's
06.2020 - 03.2024
PGDCA - Computer Applications
Panjab University
Bachelor of Arts - Arts
Panjab University
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