Summary
Overview
Work History
Education
Skills
Websites
Language Competencies - English
Timeline
Generic

Vihang Walde

Intune/MECM Administrator
Cambridge,ON

Summary

Good understanding of the SCCM infrastructure including boundaries, site server roles. Windows Operating System deployment/upgrade, Autopilot, Microsoft In-tune, MS Azure and MS Office 365. Also Worked in End User Computing as L2 in troubleshooting technical issues Flexible and versatile to adapt to any new environment and technology. Excellent verbal and written communication skills. Strengths are planning, managing, analyzing, & implementing, and being a good team player.

Overview

14
14
years of professional experience

Work History

Associate Consultant

HCL Canada
05.2023 - 09.2023
  • Creating and deploying Configuration policies and troubleshooting the same
  • Managing and creating group policies and User groups in MS Azure to systematically manage MS Intune
  • Windows Operating System deployment/upgrade, Autopilot, and Microsoft In-tune
  • Created\Modification of OSD task sequence for better Compliance and troubleshooting imaging issues
  • Administer, manage MS Office 365 and troubleshoot issues related to same
  • Administer SCCM software delivery, including various methods such as running advertised programs, machine targeted, user-targeted, Application Library, and Software Center
  • PC based deployment solutions such as Autopilot, Microsoft Deployment Toolkit
  • Provide all periodic SCCM updates/reports to client and provide input for service improvement
  • Prepared SOPs, Run Documents, Technical and process Documents for SCCM deliverables
  • Ticketing tools – Service Now and JIRA.

App/Cloud Support Specialist

Accenture
04.2022 - 11.2022
  • Windows Operating System deployment/upgrade, Autopilot, and Microsoft In-tune
  • Created\Modification of OSD task sequence for better Compliance and troubleshooting imaging issues
  • Administer, manage MS Office 365 and troubleshoot issues related to same
  • Administer SCCM software delivery, including various methods such as running advertised programs, machine targeted, user-targeted, Application Library, and Software Center
  • PC based deployment solutions such as Autopilot, Microsoft Deployment Toolkit
  • Managing and creating group policies and User groups in MS Azure to systematically manage MS Intune
  • Provide all periodic SCCM updates/reports to client and provide input for service improvement
  • Successfully transitioned multiple SCCM projects as SME from client environment to Accenture support
  • Prepared SOPs, Run Documents, Technical and process Documents for SCCM deliverables
  • Perform troubleshooting and find root cause analysis of different issues and solve them accordingly
  • Created multiple custom reports and dashboard on SNOW to manage and maintain SLA
  • Handling SCCM Team and execute all required tasks as Team Lead
  • Responsible for managing client escalations.

Senior Specialist

HCL Technologies
03.2018 - 04.2022
  • Administer general SCCM CB daily administration
  • Windows Operating System deployment/upgrade, Autopilot, and Microsoft In-tune
  • Managing and creating group policies and user groups in MS Azure to systematically manage MS Intune
  • Administer, manage MS Office 365 and troubleshoot issues related to same
  • Create\Modification of OSD task sequence for better Compliance
  • ZTI and LTI deployments and troubleshoot Imaging issues
  • Administer SCCM software delivery, including various methods such as running advertised programs, machine targeted, user-targeted, Application Library, and Software Center
  • Manage and administer SCCM client health, including process of getting clients healthy
  • Co-Managing Windows 10 devices via SCCM & Intune
  • End User support - Troubleshooting of Application deployment failure, Office 365, assistance in setting up the system
  • Troubleshoot MS Office, VPN and Network issues as per the organizational policies and procedures
  • PC based deployment solutions such as Autopilot, Microsoft Deployment Toolkit
  • Interact directly with clients and stakeholders to understand their needs and goals.

Professional 1

DXC Technology (formerly known as CSC Technologies)
10.2012 - 02.2018
  • SCCM level 1 support, Client push installation and troubleshooting
  • Application and package deployment also troubleshooting related issues.

Sr. Technical Support Associate

Dell International Services Pvt. Ltd
10.2009 - 08.2012
  • Troubleshooting Desktops, Laptops and Printer issues for home-based end users
  • Removing Viruses and resolving other software issues
  • Working knowledge of SCCM 2012, Windows XP/2000/2003 & Windows 7
  • Ticketing tools - BMC Remedy 4 & 7.0, SNOW (Service now).

Education

Bachelor of Commerce with Computer Application -

Tirpude College
Nagpur, India

Skills

Proficient in Microsoft Endpoint Configuration Manager

Proficient in Microsoft Intune

Ticketing Tool - Service Now

Language Competencies - English

fluent (speaking, reading, writing)

Timeline

Associate Consultant

HCL Canada
05.2023 - 09.2023

App/Cloud Support Specialist

Accenture
04.2022 - 11.2022

Senior Specialist

HCL Technologies
03.2018 - 04.2022

Professional 1

DXC Technology (formerly known as CSC Technologies)
10.2012 - 02.2018

Sr. Technical Support Associate

Dell International Services Pvt. Ltd
10.2009 - 08.2012

Bachelor of Commerce with Computer Application -

Tirpude College

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Vihang WaldeIntune/MECM Administrator