VIGNESH BABU
North York
Summary
Certified and motivated Product Advisor with a strong foundation in sales and a recent Finance & Insurance (F&I) certification. Proven track record of exceeding sales targets, building trusted customer relationships, and delivering seamless end-to-end client experiences. Passionate about transitioning into an F&I role where I can leverage my sales acumen, product knowledge, and finance training to provide
customers with tailored financing solutions. Known for professionalism, attention to detail, and a client-first approach.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Product Advisor Sales
JLR Land Rover
02.2025 - Current
- Greet and consult clients to understand their lifestyle needs and provide tailored luxury vehicle recommendations.
- Guide customers through the complete sales process from test drives to finance options and vehicle delivery.
- Provided detailed product demonstrations to prospective clients, highlighting key features that aligned with their specific requirements.
- Established lasting client relationships through exceptional customer service and timely follow-ups on inquiries and concerns.
- Deliver tailored luxury vehicle solutions to clients while assisting with pre-qualification and finance options.
- Coordinate vehicle deliveries, ensuring accurate completion of all financial documentation.
- Collaborate with F&I team to gain exposure to deal structuring, extended warranties, and protection plans.
- Focused on transitioning into an F&I role through continued hands-on learning and mentorship.
Automotive Sales Consultant
Agincourt Mazda & Toyota on the Park
05.2024 - 02.2025
- Greet and assist customers professionally to understand their automotive needs.
- Maintain in-depth knowledge of the brand vehicle features to address inquiries effectively.
- Guide customers through the sales process for a seamless experience, achieving a 95% satisfaction rate.
- Coordinate 5-10 test drives each week to highlight key vehicle features and benefits, allowing customers to experience the vehicles firsthand.
- Skilled in actively listening to customer concerns and transforming objections into sales opportunities, fostering trust and rapport.
- Achieve or surpass monthly sales targets by 10% to 20% by employing effective selling techniques and building strong customer relationships.
- Develop and execute follow-up strategies for lease customers, successfully achieving a 50% renewal rate through personalized communication and support.
- Manage the vehicle delivery process, ensuring all paperwork and documentation are completed accurately and efficiently, providing customers with a smooth transition from purchase to ownership.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
Customer Service Representative
Teleperformance (Toyota Finance)
08.2023 - 05.2024
- Provided expert guidance on payment options and inquiries, ensuring clear understanding of financial obligations.
- Resolved payment discrepancies effectively, leading to improved client experiences and loyalty.
- Optimized processes to boost service delivery and response times for inquiries.
- Ensured meticulous record-keeping for client accounts, facilitating reliable tracking of payment histories and needs.
- Responded to telephone inquiries and complaints following standard operating procedures.
Retail Sales Associate (Seasonal)
The Home Depot
04.2023 - 08.2023
Business Development Manager
MedRx Technologies
06.2018 - 08.2022
Business Development Representative
Toppr Technologies
02.2016 - 05.2018
Sales Trainer
Sony Mobiles India
12.2012 - 01.2016
Instore Sales Demonstrator
Blackberry Mobiles Inc.
08.2009 - 12.2012
Education
SOCIAL MEDIA & EMAIL MARKETING IN MARKETING
CDI College
North York, ON08.2024
BACHELOR OF BUSINESS ADMINISTRATION - undefined
LNM University
03.2012
Skills
- Sales Strategies
- Objection Handling
- Product & Service Knowledge
- Deal Structuring & Closing Techniques
- Customer Needs Analysis
- Upselling Protection Plans
- Lead Generation
- Compliance Awareness
- Payment Options & Lender Programs
- Credit Application Support
- Finance Product Presentation
- CRM Proficiency
Accomplishments
- Maintained a 97% customer satisfaction rating during delivery experience, supported by personalized financing explanations and delivery walkthrough.
- Collaborated with the F&I team to help improve finance product penetration for extended warranties and protection plans by 15%.
- Assisted in transitioning over 30% of vehicle buyers to in-house financing options by pre-qualifying and explaining finance terms.
- Surpassed monthly sales targets by 10%–20% consistently, contributing to overall dealership performance.
- Converted 50% of lease-end clients into renewals through strategic follow-up and needs-based selling.
- Handled over 50+ finance-related customer interactions per day, resolving inquiries related to lease-end options, payment issues, and term clarifications.
Certification
- F&I Certification, Finance Manager Training School - Jan 2025
- OMVIC Automotive Certification, Georgian College - Apr 2024
- SAAS Sales Foundation, Aspireship - Oct 2023
Timeline
Product Advisor Sales
JLR Land Rover
02.2025 - Current
Automotive Sales Consultant
Agincourt Mazda & Toyota on the Park
05.2024 - 02.2025
Customer Service Representative
Teleperformance (Toyota Finance)
08.2023 - 05.2024
Retail Sales Associate (Seasonal)
The Home Depot
04.2023 - 08.2023
Business Development Manager
MedRx Technologies
06.2018 - 08.2022
Business Development Representative
Toppr Technologies
02.2016 - 05.2018
Sales Trainer
Sony Mobiles India
12.2012 - 01.2016
Instore Sales Demonstrator
Blackberry Mobiles Inc.
08.2009 - 12.2012
BACHELOR OF BUSINESS ADMINISTRATION - undefined
LNM University
SOCIAL MEDIA & EMAIL MARKETING IN MARKETING
CDI College
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