Vigelle Ortega
HAWTHORNE
Summary
Energetic and customer-focused hospitality professional with 4+ years of leadership and high-volume customer service experience. Proven ability to multitask, upsell, manage fast-paced environments, and deliver exceptional guest experiences. Strong communication skills, team collaboration, and cash-handling accuracy. Seeking a server position to contribute to team success and create memorable dining experiences.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Sales Lead / Key Holder
Calzedonia
Torrance
09.2025 - Current
- Lead team during high-traffic shifts while maintaining exceptional customer service
- Handle cash management, opening/closing procedures, and daily reporting
- Support team performance and drive sales through strong communication
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Led sales team to achieve daily targets and enhance customer engagement.
Key Lead Manager
Princess Polly
Century City
11.2024 - 09.2025
- Supervised daily operations and delegated responsibilities during peak hours
- Resolved customer concerns professionally and efficiently
- Maintained high service standards in fast-paced environment
- Analyzed sales data to identify trends and inform business decisions.
- Coached team members on problem solving techniques enabling them to identify root causes quickly.
- Responded to customer inquiries and complaints professionally.
- Managed staff by recruiting, selecting, orienting, training and disciplining employees; communicating job expectations; planning, monitoring and appraising job results.
Key Holder
Cleo Centric Boutique
04.2022 - 11.2024
- Managed store operations and ensured smooth shift transitions
- Delivered personalized customer service and built strong client relationships
- Trained and supported new team members
- Assisted customers with product selections and provided personalized service.
- Oversaw cash register transactions and ensured accurate cash handling procedures.
- Trained new staff on sales techniques and customer service standards.
- Organized store layout to enhance shopping experience and product visibility.
- Monitored stock levels and coordinated reordering of merchandise as needed.
- Addressed customer inquiries and resolved issues to ensure satisfaction.
- Organized backroom storage areas to maximize efficiency of space utilization.
Sales Associate
American Eagle
Torrance
08.2021 - 03.2022
- Provided friendly and efficient service in high-volume retail setting
- Assisted customers with recommendations and upselling
- Processed transactions accurately using point-of-sale systems while handling cash and cards.
- Addressed customer inquiries and resolved issues promptly to enhance satisfaction.
- Stocked shelves and replenished inventory to ensure product availability for customers.
- Helped customers find specific products, answered questions, and offered product advice.
Education
High School Diploma -
Lawndale High School
Lawndale, CA 09.2017 - 06.2021
Skills
- Guest Service & Hospitality
- Upselling & Suggestive Selling
- Cash Handling & POS Systems
- Team Leadership
- Multitasking in Fast-Paced Environments
- Conflict Resolution
- Strong Communication Skills
- Time Management
- Cash management
- Customer relationship management
- Sales strategy
- Performance analysis
- Conflict resolution
- Customer engagement
- Problem solving
- Store operations
- Staff oversight
- Store maintenance
- Cash handling accuracy
Timeline
Sales Lead / Key Holder
Calzedonia
09.2025 - Current
Key Lead Manager
Princess Polly
11.2024 - 09.2025
Key Holder
Cleo Centric Boutique
04.2022 - 11.2024
Sales Associate
American Eagle
08.2021 - 03.2022
High School Diploma -
Lawndale High School
09.2017 - 06.2021