Viet Cat Tuong Nguyen
Montreal,QC
Summary
Hardworking Hotel Management student with strong background 3 years- experiences in customer service and hotel industry. Ability to multitasking and fast-learning new knowledge and skills. Communicate effectively with co-workers, managers and customers.
Overview
3
3
years of professional experience
Work History
Hotel Housekeeper
Marriott Chateau Champlain
05.2023 - Current
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards
- Demonstrated positive and professional attitude toward coworkers and managers to contribute to a healthy work environment and maintain reputation of hotel.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Communicated well with customers about requests for additional supplies or cleaning services.
Cashier
Sozo Sushi Restaurant
08.2020 - 01.2022
- Used POS system to enter orders, process payments by cash or card and issue receipts.
- Coordinated with kitchen team and managers to meet wide range of customer needs.
- Managed telephone requests regarding reservations, delivery orders, customers' questions or complains.
- Managed Uber, Doordash and Skip orders.
- Checked food stocks, products and restaurant equipment.
- Calculated the employees' tips and closed the cash register at the end of day.
Education
DEC - Hotel Management
LaSalle College
Montreal, QCHigh School Diploma -
Marymount Academy
Montréal, QC06.2020
Skills
- Time Management and Multitasking
- Team Collaboration
- Billing and Payment Processing
- Telephone Etiquette
- Customer Service and Assistance
- Verbal and Written Communication in English
Timeline
Hotel Housekeeper
Marriott Chateau Champlain
05.2023 - Current
Cashier
Sozo Sushi Restaurant
08.2020 - 01.2022
DEC - Hotel Management
LaSalle College
High School Diploma -
Marymount Academy
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