Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Viena Asilo

Edmonton,AB

Summary

Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Crew Member

Sangha Operating Group- McDonalds
11.2015 - 12.2022
  • Worked in the kitchen, cooking and preparing orders, front counter, and other areas.
  • Took orders, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with team members to complete orders.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Assisted other team members to achieve goals.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.

McDonald Crew Member

SAMEERA/SOPHINA REST LTD
05.2015 - 08.2015
  • Worked in the kitchen, and other areas.
  • prepared meals, making coffees and took orders.
  • Maintained cleanliness and organization of dining area, leading to improved customer experiences.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
  • Ensured food safety by rigorously adhering to sanitation standards during food preparation.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Brewed coffee and tea and changed out drink station syrups.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.

Education

Vocational Certificate - Computer Secretarial

Don Bosco Youth Center Tondo-TVET
TONDO, MANILA PHILIPPINES
06.1998

Secondary Diploma -

Capul Agro-Industrial School
Northern Samar Philippines
03.1996

Skills

  • Customer service
  • Multitasking and organization
  • Time management
  • Attention to detail
  • Teamwork and collaboration

Languages

English
Professional Working

Timeline

Crew Member

Sangha Operating Group- McDonalds
11.2015 - 12.2022

McDonald Crew Member

SAMEERA/SOPHINA REST LTD
05.2015 - 08.2015

Vocational Certificate - Computer Secretarial

Don Bosco Youth Center Tondo-TVET

Secondary Diploma -

Capul Agro-Industrial School

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Viena Asilo