Summary
Overview
Work History
Education
Skills
Timeline
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VIEN LUONG

Surrey,BC

Summary

Dedicated customer service professional with a proven track record of enhancing customer satisfaction and resolving complex inquiries. Seeking to leverage extensive experience in customer-facing roles. Available for full-time employment opportunities. Lively Assembly Technician dedicated to planning and implementing the assembly process by paying special attention to quality standards. Strengths include parts construction, materials assembly and quality control. Great manual dexterity and sound knowledge of the production process.

Overview

9
9
years of professional experience

Work History

Door Assembly Technician

Dick’s Lumber
Surrey, Canada
12.2023 - Current
  • Expertly built and assembled interior and exterior doors to match precise specifications detailed in sales orders
  • Demonstrated proficiency in reading and interpreting drawings and measurements, ensuring accurate construction outcomes
  • Skilled in the use of hand tools, including nail guns, staple guns, and saws, contributing to efficient and high-quality assembly processes
  • Employed basic functional math skills for accurate measurements and calculations in assembly tasks
  • Exhibited exceptional attention to detail and organizational skills, optimizing workflow and product quality
  • Communicated in English, both written and spoken, enhancing teamwork and customer interactions
  • Adhered to stringent safety protocols and material handling guidelines, ensuring a safe working environment
  • Capable of physically demanding tasks, including lifting over 35kgs repeatedly, showcasing stamina and dedication
  • Maintained a positive attitude and strong team spirit, contributing to a collaborative and productive work culture
  • Brought valuable experience and knowledge from the industry, adding depth and expertise to the team

Business Owner - Customer Service Representative

DV Stationery Store
Nha Trang, Vietnam
08.2019 - Current
  • Spearheaded customer service initiatives, resulting in a 20% increase in customer satisfaction ratings
  • Managed and resolved over 50 customer inquiries daily, ensuring a positive and efficient experience
  • Collaborated with a team of 5 colleagues to develop new customer service protocols, significantly reducing resolution times

Field Staff

The Eliminate Dengue Project - World Mosquito Program - Monash University
Nha Trang, Vietnam
07.2015 - 06.2019
  • Demonstrated the capacity for heavy lifting and rigorous physical tasks, underscoring strength and agility
  • Sustained robust health to meet the job’s physical challenges
  • Skilled in enduring physically strenuous work and prolonged outdoor assignments
  • Showed steadfastness and high performance under pressure
  • Applied effective problem-solving in dynamic, demanding field situations
  • Collaborated effectively in outdoor settings, aiming for project success
  • Employed clear, direct communication for activity coordination and problem resolution in field operations

Education

Bachelor’s degree - National and International Tourism Management

Skills

  • Exceptional Customer Service
  • Effective Communication
  • Conflict Resolution
  • Team Collaboration
  • Time Management
  • Quality assurance checks
  • Machining operations
  • Safety awareness
  • Manufacturing processes
  • Equipment operation
  • Hand tools proficiency

Timeline

Door Assembly Technician

Dick’s Lumber
12.2023 - Current

Business Owner - Customer Service Representative

DV Stationery Store
08.2019 - Current

Field Staff

The Eliminate Dengue Project - World Mosquito Program - Monash University
07.2015 - 06.2019

Bachelor’s degree - National and International Tourism Management

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VIEN LUONG