Viella Fritz Desepeda

Surgical and Maternal Department

• Supported office staff and operational requirements with administrative tasks to meet teams goal.
• Organized paperwork such as charts and reports for office and patient needs.
• Filled out records, staffing sheets and patient documents.
• Organized paperwork for doctors, nurses and patients.
• Answered multi-line phone systems to manage incoming and outgoing calls for busy Surgical and Maternal department.
• Maintained rapport with physicians, nurses and other healthcare personnel.
• Transcribed doctors' medication orders, lab test requests, and care plans.
• Maintained patient confidentiality in line with HIPAA regulations.
• Photocopy, print, scan and electronically file documents.
• Works independently to produce accurately high quality client deliverables with little to no supervision.

• Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
• Performed software updates, upgrades and data backups.
• Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
• Secured confidential patient information from unauthorized access.
• Retrieved medical data for physicians and patients.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Strengthened communication skills through regular interactions with others.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Completes applicable paperworks for admissions

Saskatchewan Bleeding Disorders Program

• Drafted agendas, recorded minutes and generated documents to facilitate meetings.
• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Exhibits polite and professional communication via phone, e-mail, and mail.
• Conducts patient interview to obtain the required information, complete requested forms and obtain signatures.
• Set up conference rooms, technology, and materials to facilitate meetings.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.

Main Registration, Emergency Registration, Maternal Registration, Pediatric Outpatient Registration, Pediatric Surgery Registration

• Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
• Operated standard office software applications to compile data and prepare information and correspondence.
• Verified insurance benefits, explains facility policies and obtained pre-authorizations before any medical procedures were performed
• Explained form wording to patients to help each understand information required and answers any questions or inquiries regarding registration process, documentation and or insurance policies.
• Welcomed as many as 60 -100 patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.
• Processed medical records requests, assuring release only to appropriate parties proper authorization.
• Confirmed patient demographics and updated practice management software for accuracy.
• Provides telephone support: takes messages, pages staff, direct calls
• Provides travel coordination for patients or staff
• Upheld HIPAA regulations and standards for protecting patient information.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.

Emergency Department - St. Paul's Hospital

• Developed exemplary skills in negotiation, task prioritization and decision-making from working with various levels of personnel.
• Maintained strong education of medical terminology and information regarding medications.
• Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
• Protected patients and employees by developing and interpreting infection-control policies and protocols and maintained patient confidence by monitoring confidential information.
• Maintained adequate stock of medications, supplies and equipment to meet patient needs.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Assists with allocation of beds and patient placement.
• Pick up and delivers specimens.