Vielca Vazquez Rodriguez
San Marcos
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Analyst
KP Environmental (SDG&E)
Encinitas
09.2024 - Current
- Analyzed data trends to inform strategic decisions for environmental projects.
- Prepared compliance reports to ensure adherence to environmental regulations.
- Documented business processes to align operations with organizational objectives.
- Facilitated workshops to encourage team engagement and idea generation.
Client Support Coordinator
ABC Home Medical
Vista
05.2022 - 09.2024
- Customer Support: Provide excellent service via phone, email, chat, or in-person
- Problem Resolution: Investigate and resolve customer complaints effectively
- Documentation: Record interactions and resolutions in our CRM system.
- Product Knowledge: Develop expertise to offer accurate information and support for the patient's medical needs
- Maintained compliance with company policies and standards.
Call Center Support
Ilingo2
San Marcos
01.2019 - 04.2022
- Call center support: Assisted callers with inquiries and provided solutions to enhance customer satisfaction.
- Customer data collection: Collected and analyzed customer information to identify areas for service enhancement.
- Interpreting and Connecting: Coordinate and interpret in phone conferences between various parties.
- Order Creation: Arrange onsite interpreting and transportation for claimants.
- Data entry: Entered claimant information accurately to ensure complete and compliant files.
- Data Entry Audits: Review and audit data entry accuracy.
- Insurance Terminology: Use insurance terms correctly.
MedTech/ Caregiver/Front Desk Receptionist
Merrill Gardens
Oceanside
08.2018 - 10.2019
- Administer medication to residents during daily rounds.
- Record vital signs (temperature, blood pressure, etc.).
- Assisted residents with daily activities, promoting independence and well-being.
- Completed incident reports for unusual events or changes in resident behavior, ensuring timely response and care adjustments.
- Revised medication administrative files to ensure accuracy of current prescriptions, supporting effective medication management.
- Review medication records regularly and report errors to the Resident Care Director.
- Scheduled appointments and maintained staff calendars efficiently.
Education
Patient Service Representative -
Vista
Vista, CA07-2026
Paperless Medical Records -
Vista Adult School
Vista, CA02-2019
Healthcare Essentials -
Vista Adult School
Vista, CA03-2018
High School Diploma -
Rancho Buena Vista High School
Vista, CA06-2016
Skills
- Data Analysis
- Data visualization
- Project management
- Project Planning
- Resource Management
- Analytical skills
- Critical Thinking
- Interpersonal communication
- Team Collaboration
- Adaptability
- Leadership
- Customer Service
Certification
- HDMR Licence, 01/01/23
- Hipaa Certified, 01/01/23
Languages
- English, speaking and writing
- Spanish, speaking and writing
Timeline
Business Analyst
KP Environmental (SDG&E)
09.2024 - Current
Client Support Coordinator
ABC Home Medical
05.2022 - 09.2024
Call Center Support
Ilingo2
01.2019 - 04.2022
MedTech/ Caregiver/Front Desk Receptionist
Merrill Gardens
08.2018 - 10.2019
Patient Service Representative -
Vista
Paperless Medical Records -
Vista Adult School
Healthcare Essentials -
Vista Adult School
High School Diploma -
Rancho Buena Vista High School