Summary
Overview
Work History
Education
Skills
Languages
Timeline
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VIDYAHAR SUGANTHAN

Stouffville,Canada

Summary

Experienced professional candidate with over 4 years of experiences in various of fields, Data Analytics, Project management, Client-oriented service, and Enterprise Data Management Ability to liaise with stakeholders and other interested parties to respond to inquiries and provide information on projects, service delivery, issues, and branch priorities. Demonstrated relationship management skills to provide analysis, recommendations, and provide resolutions to problems to management, staff, clients, and service providers. Proven oral/written communication skills to communicate with clients, develop correspondence/reports, participate in meetings, and interact effectively with staff and internal/external clients/customers. Experience using consultation and collaboration skills to obtain understanding of business processes and discuss new/re-engineered business processes.

Overview

9
9
years of professional experience

Work History

Claims Officer (Contract)

Ministry of Public & Business Service Delivery
04.2024 - Current
  • Assists in managing moderately complex claims, including coverage assessments and participation in legal proceedings.
  • Contributes to unit activities and projects, including seminars, case file management, and research tasks supporting decision-making processes.
  • Collaborates with adjusters to settle standard P&C insurance cases within policy guidelines and manage financial transactions.
  • Evaluates and process various P&C insurance, park, general liability claims, including automobile damage and other liability, by analysing documentation and adhering to established policies.
  • Maintains contact with adjusters, insurers, and claimants to facilitate the claims process and address issues promptly.
  • Organizes claim files, both physically and electronically, and initiate communication with Third Party Administrators for claim reporting and management.

Tax Reporting Analyst, Tech Support

Scotiabank
02.2022 - 02.2023
  • Cooperated with cross-functional teams to enhance processes and implement best practices, resulting in a 20% reduction in errors and improved efficiency in tax reporting.
  • Conducted research of customer records, investigated account purpose and legitimacy, and analysed transaction activity to implement additional steps in validating KYC/AML risk compliance.
  • Developed and implemented VBA automated solutions and macros in .csv and .txt files for the paperless Tax Campaign, resulting in a reduction of manual efforts by 30%.
  • Reviewed risk and minimised losses by performing monthly reconciliations of control/suspense accounts, ensuring all financial transactions were valid and adhering to strict regulatory requirements.
  • Troubleshot VBA macro issues using MS Visual Basic for T5s, T3s, and T5013s, ensuring timely and accurate delivery of income payment data and tax information from CDS to the CRA.

Junior Data Analyst

Thamil Poonka Centre
06.2016 - 11.2019
  • Conducted a thorough data analysis of the existing SAP, SAS, and SharePoint systems to identify areas for improvement in customer relations management.
  • Created Dashboards in Power BI & Tableau using data visualization features to generate weekly and quarterly Metrics to track trends, changes in business climate, and statistical analysis.
  • Contributed effectively to Agile environments, resulting in a 20% increase in team productivity through the implementation of Scrum methodologies and tools such as Jira, Confluence, and Azure DevOps.
  • Enhanced data dissemination efficiency, achieving a 95% on-time distribution rate of statistical documents and press releases, boosting stakeholder engagement and trust.
  • Established robust data quality control mechanisms, resulting in a 50% reduction in data errors and reporting inaccuracies using SQL, Python, R, and Power Query.
  • Produced high-quality policy and program reports, generating a 15% increase in the satisfaction level of senior management with briefing materials and analyses.

Education

Master of Applied Business Analytics -

Carleton University
09.2025

Post grad. Data Science and Analytics Certificate - undefined

McMaster University
06.2023

BCom. - Business Technology Management, Computer science

Ryerson University
10.2020

Skills

  • Advanced Excel skills and experience (VLOOKUP, COUNTIF, Conditional formatting, etc)
  • Generating data statistical reporting using a variety of visualization tools (eg, Power BI, Tableau, SAS)
  • Digital and business process transformation utilizing AI/machine learning, robotic process automation
  • Project management utilizing methodologies: Agile, Scrum, and Lean
  • Strong Proficiency in – R, Python, Shiny, Machine Learning techniques
  • Utilize a variety of data stores including Azure Data Lake, SQL Database, SQL Data Warehouse
  • Prove experience in data management, data governance
  • Policy interpretation
  • Claims analysis
  • Investigation techniques
  • Insurance regulations
  • Claims investigation
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities

Languages

English
Full Professional

Timeline

Claims Officer (Contract)

Ministry of Public & Business Service Delivery
04.2024 - Current

Tax Reporting Analyst, Tech Support

Scotiabank
02.2022 - 02.2023

Junior Data Analyst

Thamil Poonka Centre
06.2016 - 11.2019

Post grad. Data Science and Analytics Certificate - undefined

McMaster University

BCom. - Business Technology Management, Computer science

Ryerson University

Master of Applied Business Analytics -

Carleton University

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