Vidya Sasikumar
Toronto,ON
Summary
Highly proficient Senior Customer Service Associate with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics.
Overview
7
7
years of professional experience
1
1
Certification
Work History
SENIOR CUSTOMER SERVICE ASSOCIATE
Scotiabank
Toronto, Canada
02.2023 - Current
- Enhanced customer satisfaction by efficiently resolving service issues and providing timely solutions
- Increased customer retention through active listening, empathy, and tailored assistance for individual needs
- Streamlined communication with clients by implementing new CRM software to track interactions and support requests
- Collaborated with team members to develop and implement strategies for improving overall customer experience
- Contributed to company growth by upselling products and services based on customers specific requirements
- Established positive relationships with customers through personalized interactions and genuine concern for their needs.
AGRICULTURE FIELD OFFICER
Canara Bank
, India
12.2016 - 01.2023
- Conducted field visits to assess the quality of crops, soil, and other environmental conditions.
- Increased sales through effective merchandising strategies
- Provided guidance on marketing strategies for producers looking to increase sales revenue from their farm products.
- Reviewed agricultural credit applications and financial statements to determine customer creditworthiness.
- Researched industry best practices related to consumer lending regulations.
Education
Post-Degree Certificate - Global Business Management (Financial Planning)
Humber College
04.2024
Bachelor of Science - Agriculture
Vasant Rao Naik Marathwada Agricultural University
05.2016
Skills
- Microsoft Office
- Client Relationship skills
- Friendly And Professional
- Crop-care guidance
- Adaptability and Flexibility
Websites
Certification
Investments Funds in Canada by Canadian Securities institute, 83%, Honors Roll 2024
Languages
- English
- Hindi
- Malayalam
Timeline
SENIOR CUSTOMER SERVICE ASSOCIATE
Scotiabank
02.2023 - Current
AGRICULTURE FIELD OFFICER
Canara Bank
12.2016 - 01.2023
Post-Degree Certificate - Global Business Management (Financial Planning)
Humber College
Bachelor of Science - Agriculture
Vasant Rao Naik Marathwada Agricultural University
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