Vidya Sasikumar
Toronto,ON
Summary
Highly proficient Senior Customer Service Associate with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Senior Customer Service Associate
Scotiabank
02.2023 - Current
- Enhanced customer satisfaction by efficiently resolving service issues and providing timely solutions.
- Increased customer retention through active listening, empathy, and tailored assistance for individual needs.
- Streamlined communication with clients by implementing new CRM software to track interactions and support requests.
- Collaborated with team members to develop and implement strategies for improving overall customer experience.
- Contributed to company growth by upselling products and services based on customers'' specific requirements.
- Established positive relationships with customers through personalized interactions and genuine concern for their needs.
Assistant Manager
Canara Bank
12.2016 - 01.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
Post-Degree Certificate - Global Business Management (Financial Planning)
Humber College
Toronto, ON04.2024
Bachelor of Science - Agriculture
Vasantrao Naik Marathwada Agricultural University
India05.2016
Skills
- Microsoft Office
- Problem solving
- Client Relationship skills
Certification
Investments Funds in Canada by Canadian Security institute
- Final Grade: 83%
- Honors Roll 2024
Languages
English
Full Professional
Hindi
Full Professional
Malayalam
Native or Bilingual
Timeline
Senior Customer Service Associate
Scotiabank
02.2023 - Current
Assistant Manager
Canara Bank
12.2016 - 01.2023
Post-Degree Certificate - Global Business Management (Financial Planning)
Humber College
Bachelor of Science - Agriculture
Vasantrao Naik Marathwada Agricultural University
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